Josh Arendse

An organized and motivated individual. Eager to utilize time management and organization skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Obtained a Bachelors Degree in Sociology, and minoring in Psychology.

CUSTOMER SERVICE REPRESENTATIVE at Enterprise Mobility (2024-04 – Present)

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Developed strong customer relationships and loyalty through effective communication.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

ANALYST INTERN at Alvoma Solutions (2022-01 – 2022-08)

• Conducted market research on global FinTech trends and competitor platforms to identify growth opportunities.
• Researched and compiled detailed profiles of FinTech vendors, enhancing the Vendor Connect directory and improving content relevance for buyers.
• Monitored industry news and emerging technologies to identify strategic partnership opportunities.
• Analyzed industry trends to support targeted marketing campaigns aimed at increasing platform visibility and user engagement.
• Assisted in developing marketing materials and content strategies.

SERVICE ADVISOR at Great Canadian Oil Change (2021-01 – 2024-04)

• Responsibilities included recommending tailored vehicle services to customers based on their vehicle history, service status, and the manufacturer's guidelines
• Effectively communicated with customers, explaining the service manual, and providing detailed insights on necessary services, considering factors such as time since the last service and the vehicle odometer reading
• Executed a wide range of vehicle services, including transmission flushes, fuel system cleanings, coolant flushes, oiling, air/cabin filter replacements, and headlight restorations, ensuring comprehensive care for customer vehicles
• Developed strong customer service skills by interacting with customers, addressing inquiries, and ensuring a positive experience throughout the service process
• Collaborated in group situations, fostering teamwork and contributing to a positive work environment, while continuously expanding technical knowledge and expertise
• Boosted customer satisfaction by delivering prompt, accurate service advice, resulting in increased repeat business and positive referrals

SERVICE ADVISOR at Mr. Lube (2016-01 – 2020-12)

• Fostered strong team relationships, ensuring seamless communication between technicians and customers for efficient service delivery
• Implemented new service strategies, reducing wait times and improving overall customer experience in a high-volume maintenance facility

HONOURS BACHELOR OF ARTS (BA) in Sociology – Wilfrid Laurier University (2024-06)