Ramya Kolekar

Detail-oriented Operations and Order Management Professional with 7+ years of experience supporting order processing, inventory management, supplier coordination, material availability, and customer delivery requirements in a fast-paced operational environment. Hands-on experience using BAAN ERP, ORCA, and Salesforce to manage orders, monitor inventory, track order status, and resolve product and material issues. Proven ability to coordinate across suppliers, operations, customer service, logistics, and field teams while managing multiple priorities and urgent requirements.

Strong analytical, organizational, and problem-solving skills with a focus on accuracy, efficiency, and on-time delivery.

Customer Service Ordering Analyst - RENEWAL BY ANDERSEN - Mississauga, ON

(2023-01)

• Manage high-volume customer and service orders within a window and door manufacturing environment, reviewing product specifications, quantities, and order details to ensure accurate processing and fulfillment.
• Coordinate with manufacturing teams, suppliers, vendors, service technicians, and internal departments to track product availability, address shortages, and resolve order-related issues.
• Monitor orders throughout the manufacturing and fulfillment process; once an ETA is received from manufacturing, update Salesforce and coordinate with customers and installers to schedule installation and service appointments.
• Work closely with Project Managers and Sales teams to review and validate order specifications, product details, measurements, and customer requirements before placing orders, helping ensure accuracy and prevent costly ordering errors.
• Prepare and send quotations to customers for non-warranty products and service requirements, ensuring pricing, product details, and customer requirements are accurately communicated before proceeding with the order.
• Maintain accurate and up-to-date customer, product, supplier, order, scheduling, and operational records in Salesforce and ERP systems, ensuring information is current for tracking, reporting, and cross-functional follow-up.
• Manage parts inventory using ORCA, proactively monitor stock levels, identify shortages and out-of-stock items, and place timely replenishment orders to maintain adequate inventory and support uninterrupted operations.

Order Control - GATE GOURMET - Mississauga, ON

(2017-03 - 2022-11)

• Managed daily catering orders for major airline accounts, including Air Canada and WestJet, ensuring meal requirements were accurately processed and communicated to Operations within strict flight deadlines.
• Monitored and processed passenger load changes across all cabin classes, adjusting meal quantities and special meal requirements to ensure accurate catering for each flight.
• Coordinated delayed, cancelled, and newly added flights, promptly updating flight and order information to minimize operational disruptions, errors, and unnecessary food preparation.
• Worked closely with Operations and cross-functional teams to communicate time-sensitive changes, resolve discrepancies, and ensure catering requirements were completed accurately to help prevent flight delays.
• Coordinated with other domestic Gate Gourmet stations as required, communicating flight updates, operational requirements, and order changes to support seamless service across locations.
• Managed a high volume of time-sensitive airline orders and changing flight information while maintaining data accuracy, prioritizing urgent requirements, resolving issues, and meeting strict operational deadlines.

Administrative & Inventory Coordinator - CAN AM GLOBAL LINKS INC. - Mississauga, ON

(2013-02 - 2016-08)

• Managed purchasing order lifecycles and inventory control tracking to align supply levels with business needs.
• Validated incoming goods against digital records and invoices, identifying data inconsistencies and documenting shortages/damages.
• Coordinated administrative and system activities across internal departments and external client teams.

Junior Merchandiser - ARVIND MILLS LIMITED - India

(2008-08 - 2011-09)

• Led cross-functional coordination between pricing teams, manufacturing operations, and external vendors (e.g., Old Navy, GAP) to enforce production standards.
• Documented detailed specifications, trim approvals, and style requirements to guide factory operations and third-party QA teams.
• Tracked and reported style lifecycle statuses to executive leadership and buyer representatives.

Co-operative Education - Administration - St. Gabriel Adult Learning Centre

Advanced Computer Training - St. Gabriel Adult Learning Centre

Bachelor's Degree - Fashion Design - Mangalore University