Hospitality Supervisor at Canucks Sports & Entertainment / Rogers Arena (2025-11 – Present)
Supervising game-day hospitality operations at Rogers Arena
- Confidently direct a 50+ person unionized game-day team per shift (ushers, suite and club attendants, porters, and service runners), sustaining organized operations for ~19,000 guests per game or concert during peak arrivals, intermissions, and post-event exits.
- Consistently collaborate with Housekeeping Supervisors and the Guest Services Manager to align service standards, cleanliness readiness, and real time issue resolution across the concourse, bowl, premium areas, and back of house.
- Proactively resolve guest escalations quickly and professionally while coaching staff in the moment to maintain a calm, organized operation.
- Proudly earned a "Leader of the Month" nomination in my second month for strong shift ownership, team culture, and consistent event-day execution.
In Room Dining Server/Host at Fairmont Waterfront Hotel (2023-04 – Present)
Managing in-room dining requests and supervisory duties at luxury hotel
- Proficiently manage in-room dining requests for a luxury hotel with an average of 489 rooms occupied daily, ensuring timely and accurate delivery of orders.
- Independently take on In-Room Dining Supervisor tasks during vacation coverage, leading shifts, allocating runs, handling comps and voids, resolving guest escalations, balancing POS/cash and closing end-of-day reports on Silverware with onboarding/training new staff.
- Strictly adhere to the hotel and departmental LQA (Leading Quality Assurance), hygiene standards, and safety regulations, ensuring consistent and top-notch service to every guest.
- Successfully in achieving a 90% LQA audit score in the F&B department in my first month, earning Employee of the Month in the same period.
Banquet Server/Pool Server/Bartender at Fairmont Waterfront Hotel (2023-05 – Present)
Providing banquet, pool, and bar services at luxury hotel
- Continually aim to be reliable and punctual by productively serving an average of 100 guests per day at the pool.
- Increase customer satisfaction by making drink suggestions to visitors from other countries based on their personal preferences.
- Actively maintain satisfied customer experiences by demonstrating deep knowledge of Vancouver area, seasonal specials to make conversations and recommend additional items.
- Foster positive relationships with hotel guests, remembering regulars' preferences and frequently receiving commendations for outstanding service.
- Provide smooth dining services by communicating drink and food orders to the bartender and kitchen team clearly and quickly.
F&B Coordinator (Pre-Opening) at Pullman Grand Hotel (2024-10 – 2025-04)
Supporting pre-opening operations and F&B development for 5-star luxury hotel
- Actively supported the pre-opening of Pullman Hai Phong Grand Hotel, a newly opened 5-star urban luxury property with 364 rooms and suites overlooking the Cam River.
- Strategically advised the F&B department managers on menu development, recommended signature items, and helped refine concepts suited to the hotel's premium market positioning.
- Thoughtfully contributed to menu design and visual presentation to strengthen brand consistency and elevate the guest dining experience.
- Collaboratively provided input on restaurant design, layout, and ambience to support efficient service flow and a distinctive upscale atmosphere.
- Successfully supported the launch of a Lunar New Year Afternoon Tea experience, enhancing the hotel's pre-opening F&B profile through a festive and marketable guest offering.
