Anthony Archer
DIRECTOR OF SERIVCE OPERATIONS
Talent
Toronto, ONMember since May 26, 2026
Highly motived and drivenHighly influencialIncredible ability to inspire, motivate and obtain the respect of staffDependable and accountableAbility to think strategically and assess key areas of the business for best oppProven ability to drive sales and exceed desired targetsExcellent verbal and written communications skillsStrong desire to succeedStrong organizational and time management skills and always delivers commitmentsProven ability to impact, influence and interact within various levels of an orgCurrent First Aid & CPR/AED Level HCP certifiedClass 1/AZ certified with the Ontario safety leagueMELT certifiedR.TCMPR.Ac
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Highly motived and drivenHighly influencialIncredible ability to inspire, motivate and obtain the respect of staffDependable and accountableAbility to think strategically and assess key areas of the business for best opp
About
To obtain a partnership that facilitates leadership, growth, benchmark setting innovative thinking, and career development within an organization that prides itself in the preparation of the next generation for reaching their optimum potential.
Experience
DIRECTOR OF SERIVCE OPERATIONS - Hino Motors
(2023)
- Managed multiple locations
- Developed SOPs to steamline and standardize from start to finish processes, eliminating inefficiencies with workorder and workflow management
- Created system based Labour operations within DMS and Quoting software with CCC for ease of use for advisors and technicians
- Developed multiple teams with positive customer centic work environment and a safety first culture
- Earned service department of the year nationally
- Earned dealer of the year nationally
- Earned 2nd and 3rd ranking regionally and 3rd and 5th nationally
- Increased net profitability between multiple locations
- Created central reporting for KPIs
SERVICE MANAGER - NEWROADS AUTOMOTIVE GROUP - Newmarket, ON
(2020)
- Forecasting and Budgeting
- Developed and implemented KPI reporting and tracking system for advisors and technicians
- Developed and implement new strategies to increase revenue and client base
- Designed and reorganized business layout for maximum productivity
- Developed and implemented various strategies to promote a customer centric environment amoung staff towards client
- Responsible for work flow, productivity and efficiency
- Increased year over year sales surpassing targets for dollars and hours per R/O
- Developed and implemented new play plan w/ tiered bonus system to reduce idle time
- Created value added maintenance packages in order to maintain competitive edge with seasonal and monthly specials for greater customer appeal
- Created various maintenance menus for new vehicles inline with manufacturer’s recommended services intervals
- Inventory control
SERVICE MANAGER - DILAWRI AUTOGROUP - Barrie, ON
(2017 - 2018)
- Forecasting and Budgeting
- Developed and implemented KPI reporting and tracking system for advisors and technicians
- Developed and implement new strategies to increase revenue and client base
- Designed and reorganized business layout for maximum productivity
- Developed and implemented various strategies to promote a customer centric environment amoung staff towards client
- Responsible for work flow, productivity and efficiency
- Increased year over year sales surpassing targets for dollars and hours per R/O
- Developed and implemented new play plan w/ tiered bonus system to reduce idle time
- Created value added maintenance packages in order to maintain competitive edge with seasonal and monthly specials for greater customer appeal
- Created various maintenance menus for new vehicles inline with manufacturer’s recommended services intervals
- Inventory control
OWNER/GENERAL MANAGER - CONSULTING PROFESSIONALS INC.
(2017)
- Forecasting and Budgeting
- Developed and implement new strategies to increase revenue, client base
- Designed and reorganized business layout for maximum productivity
- Developed and implemented various strategies to promote a patient centric environment amoung staff towards client
- Responsible for work flow, productivity and efficiency
- Increased year over year sales surpassing targets for dollars and hours per R/O
- Developed and implemented new play plan w/ tiered bonus system to reduce idle time
- Created value added maintenance packages in order to maintain competitive edge
- Created various maintenance menus for new vehicles inline with Manufacturer’s recommended services intervals
- Inventory control
- Hire and trained new staff on WiAdvisor, DealerConnect, APS, proprietary software and PBS systems
- Troubleshoot and maintained Dealer Networking hardware and sotware issues, reducing charges from outside IT services
- Management and operation of financial services business
- Business analytics
- Prospecting and closing new client
- Sales operations-create and maintain new and existing accounts with personalized service
- Train and mentor staff
- Facilitator and presentor for monthly educational seminars for financial literacy
FIXED OPERATIONS MANAGER - LEEDER AUTOMOTIVE GROUP
(2014 - 2017)
- Lead my team to Achieved Prestigious VW Wolfsburg Crest award
- Developed and implement new strategies to increase revenue, sales and customer base
- Developed and implemented various strategies to promote customer first environment amoung fixed operations department staff towards both retail and internal customers
- Directly responsible for new and used car deliveries to ensure staff productivity and efficiency
- Responsible for shop work flow and tech efficiency
- Increased year over year sales surpassing targets for dollars and hours per R/O
- Earned “Silver Elite” status for Volkswagen customer sales and satisfaction
- Supervised techs and ensure shop work flow and reduction of overall tech “idle” time
- Developed and implement flat rate system for technicians
- Created and developed value added maintenance packages in order to maintain competitive edge
- Created various maintenance menus for new VW vehicles inline with Manufacturer’s recommended services intervals
- Inventory control
- Developed blueprint for parts department
- Sourced and created racking system for back counter parts with ease of access to fast moving parts, reducing wait times and increasing backend Ops staff’s efficiency
- Hired and train new staff on VW-ETKA, VW, SAGA, VW proprietary software and Reynolds systems
- Troubleshoot and maintained Dealer Networking hardware and sotware issues, reducing charges from outside IT services
SENIOR SERVICE ADVISOR & ACCOUNT MANAGER - THE HUMBERVIEW GROUP - Toronto, ON
(2006 - 2014)
- Create and maintain corporate accounts with the purpose of retaining existing customers and obtaining new business to increase revenue
- Establish new processes in daily operations to streamline efficiency and communication between customers, advisors and techs
- Train and supervise new and existing employees
- Create new strategies to generate increased sales
- Created and implemented a streamlined code of ethics and conduct for all employees to be governed, thereby creating unison within the organization
- Developed Excellence in Sales training course
- Received company’s highest sales award four years in a row.
- Became well versed in Reynolds, CDK systems with electronic dispatch
EXECUTIVE LIBRARY BOARD MEMBER; EXECUTIVE BOARD MEMBER SHELBURNE ECONOMICAL DEVELOPMENT BOARD; ACCESSABILITIES BOARD MEMBER FOR THE TOWN OF SHELBURNE - TOWN OF SHELBURNE
(2018 - 2026)
PROGRAM ADVISORY COMMITTEE MEMBER FOR THE SCHOOL OF HEALTH SCIENCES - HUMBER COLLEGE
(2022)
Education
Advanced Diploma - Health Sciences - HUMBER COLLEGE (2017 - 2021)
Skills
DIRECTOR OF SERIVCE OPERATIONS
