Professional desk support and Sales - Home Depot - West Vancouver
(2025-01)
- Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
- Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
- Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
- Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc.
- Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
- Educate customers about the whole project
Department Supervisor - Hudson's Bay Company (HBC)
(2023-08 - 2025-03)
- overseeing daily operations, managing sales associates
- ensuring high customer service standards, coordinating work schedules, monitoring inventory, and preparing sales reports
- Fostering a positive team environment, providing coaching and training, and maintaining store appearance and product availability to achieve sales and customer satisfaction goals
Sales Specialist - Bed bath & Beyond - North Vancouver
(2019-02 - 2023-07)
- Greets customers and assists them in finding products they need
- Demonstrates product features and benefits to customers to increase sales
- Suggests complementary items to customers to enhance their shopping experience
- Provides exceptional customer service and resolves any customer complaints
- Keeps track of inventory levels and restocks shelves when needed
- Maintains a clean and organized store appearance to attract and retain customers
- Assists in setting up promotional displays and signs to increase sales
- Collaborates with team members to achieve sales targets and meet customer needs
Home Solution Specialist - Best Buy Store - West Vancouver
(2016-07 - 2019-01)
- Advised customers on home solutions, leveraging product knowledge and customer needs assessment
- Managed display items to enhance customer engagement and promote product visibility
- Stayed updated on product advancements through workshops and professional networking
