Arcie Lim

Restaurant leader with 7+ years of hospitality leadership experience in daily operations, multi-venue management and restaurant openings. Skilled in guest and VIP relationships, service coordination, staff training and labour oversight. Brings an education degree, measurable guest experience results and a leadership approach grounded in work ethic and accountability.

Manager at Hydra Estiatorio Mediterranean & Bar (2026-01 – Present)

• Lead daily service for approximately 100 weekday guests and 150-200 weekend guests, coordinating front-of-house, kitchen and reservations teams.
• Manage guest and VIP relationships, respond to concerns and align service priorities with the team to support a consistent dining experience.
• Monitor labour, reservations and guest feedback to guide operational improvements; support labour costs averaging approximately 31%.
• Coach employees on service expectations and procedures through practical training and consistent follow-up.

Manager at Parker Rooftop (2025-01 – 2026-01)

• Helped Parker Rooftop reach #2 on Tripadvisor in Vancouver during tenure through guest engagement, service recovery and consistent follow-through.
• Managed guest expectations and team communication during 150-200-cover weekends; coached employees to maintain service consistency.

Front-of-House Manager at House of Dawn Steakhouse & Bar (2024-09 – 2025-01)

Opening Team

• Helped open a 200-seat steakhouse, developing service workflows, training and opening procedures with leadership and frontline teams.
• Onboarded and trained the front-of-house team, building practical learning tools and clear service standards.

General Manager at Potluck Hawker Eatery & Street Hawker (2022-08 – 2024-09)

Multi-Venue Operations and Opening Lead

• Led operations across two restaurant concepts and managed 20+ employees, coordinating with ownership, vendors and kitchen teams.
• Improved Potluck's Google rating from 4.0 to 4.5 by addressing recurring service issues through targeted training and guest experience systems.
• Increased alcohol sales mix from 1-2% to 5-6% through beverage development, product education and team sales coaching.
• Launched Street Hawker from concept to daily operations, building onboarding plans, SOPs and service standards.

Bachelor's Degree in Education – Simon Fraser University (2014-01)