Arya Dey

Strategic Global PMO and portfolio leader with 12+ years of experience driving enterprise transformation & migration initiatives across complex, multi-region environments. Proven expertise in establishing portfolio governance frameworks, leading cross-functional global programs, and delivering executive-level reporting and financial oversight for multimillion-dollar initiatives. Strong track record of aligning project portfolios to business strategy, implementing standardized PMO practices, and leading large-scale ERP and digital transformation programs.

Trusted advisor to senior leadership, with deep experience in stakeholder alignment, capital planning, and value-driven delivery.

Experience working across North America, Middle East, and multi-region global teams.

Program Manager | Enterprise PMO & Portfolio Governance - Liquor Control Board of Ontario

(2021-11 - 2026-02)

• Established and scaled enterprise PMO governance frameworks, including intake, prioritization, and stage-gate controls, enhancing executive visibility and decision-making across the portfolio
• Led portfolio planning and roadmap execution, aligning investments to corporate strategy and funding priorities
• Developed and delivered executive dashboards and KPI reporting, providing leadership with clear insights into delivery health and value realization
• Oversaw portfolio financials, including budget tracking, forecasting, and business case alignment to ensure disciplined investment management
• Directed cross-functional programs including ERP-integrated lease transformation (SAP S/4HANA), ensuring IFRS 16 compliance across a $500M+ portfolio and reducing manual financial entries by ~85%
• Led expansion of Same-Day Pickup across 400+ stores, increasing sales by 15% and reducing processing time by 50%
• Identified cross-program dependencies and risks, driving mitigation strategies across business and IT stakeholders
• Partnered with senior leadership to define KPIs, success metrics, and strategic outcomes, ensuring alignment and transparency
• Led & coached PMs, Analysts, and Team Leads, elevating delivery capability and improving team performance across the PMO

Cloud Delivery Manager - Sourced Group (Amdocs) - Canada

(2021-04 - 2021-10)

• Managed multi-stream cloud programs, aligning delivery with business and technology objectives across distributed teams
• Monitored program KPIs (velocity, quality, client satisfaction) and implemented governance controls to ensure consistent delivery performance
• Strengthened stakeholder engagement and executive communication, improving program transparency and alignment
• Optimized delivery workflows and team productivity by removing blockers and improving cross-team collaboration

IT Delivery Manager - Alshaya Group - Kuwait

(2016-02 - 2021-02)

• Directed large-scale digital, CRM, and enterprise system programs across 11 countries and 4,500+ stores
• Led multi-region program delivery, coordinating cross-functional teams and aligning regional stakeholders to global objectives
• Delivered major transformation initiatives for Starbucks (900 stores, 500,000+ daily transactions), ensuring operational continuity and enhanced digital experience
• Implemented Salesforce across 6 countries, increasing sales productivity by 50%+ and standardizing sales processes
• Acted as a senior escalation point for critical issues, reducing downtime and improving stakeholder confidence

IT Applications Manager - Alshaya Group - Kuwait

(2014-08 - 2016-01)

• Implemented enterprise-wide ServiceNow-based incident and problem management framework, improving service reliability and communication
• Partnered with business leaders to deliver enhancements across CRM, loyalty, and digital platforms
• Drove continuous improvement initiatives across internal teams and vendors

Associate Consultant - IBM Global Business Services - India

(2013-07 - 2014-07)

• Led a team of four to assess client processes and design implementation plans for revenue-generating initiatives
• Conducted requirements analysis for ancillary revenue programs for enterprise clients

MBA - General Management - Indian Institute of Management Calcutta

B.E. - Electronics & Instrumentation - Jadavpur University