Atefeh Mavisat
Client-focused professional with 8+ years of experience in customer service, retail, administrative support, and education
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About
Client-focused professional with 8+ years of experience in customer service, retail, administrative support, and education. Skilled in front-desk operations, handling high volumes of phone and email inquiries, customer relations, cash handling, documentation, CRM systems, and providing efficient administrative support in fast-paced environments. Fluent in English, Farsi, and Arabic.
Experience
English Tutor (Online & In-person) at Self-Employed (2026-02 – Present)
- Provide personalized English language instruction.
- Design and deliver customized lessons.
- Prepare clients for the CELPIP exam.
- Track learner progress and adapt teaching methods.
Sales & Administrative Assistant at VISA 2020 (2021-09 – 2024-08)
- Reported to the Office Manager and provided front-line customer service through phone, email, and in person communication.
- Answered high volumes of incoming phone calls, responded to client inquiries, and directed requests to the appropriate team members.
- Maintained accurate client records, verified documentation, and updated CRM and internal databases.
- Reviewed and processed client documents, ensuring accuracy and completeness before submission.
- Handled cash transactions and maintained accurate daily transaction logs.
- Scheduled client appointments, coordinated follow-ups, and monitored application progress.
- Resolved customer concerns professionally while maintaining a high standard of customer service.
English Instructor at ILAC (2022-03 – 2022-06)
- Delivered English instruction.
- Developed lesson plans.
- Facilitated classroom activities.
- Assessed learner progress.
Sales Associate / Customer Service / Cashier at Toys R Us (2020-10 – 2021-09)
- Reported to the Store Supervisor.
- Assisted customers with purchases.
- Maintained a clean and organized workspace.
- Processed returns and transactions accurately.
Sales Associate / Customer Service at Hudson's Bay (2019-10 – 2020-01)
- Reported to the Store Supervisor.
- Assisted customers.
- Processed returns and transactions accurately.
Education
Certificate in Investment Funds in Canada (IFIC) – IFSE Institute (2025)
Diploma in TESOL – DEA College (2020)
Bachelor of Arts in English Translation – Karaj Azad University (2016)
Diploma in Computer Sciences – Iran (2003)
