Atefeh Mavisat

Client-focused professional with 8+ years of experience in customer service, retail, administrative support, and education. Skilled in front-desk operations, handling high volumes of phone and email inquiries, customer relations, cash handling, documentation, CRM systems, and providing efficient administrative support in fast-paced environments. Fluent in English, Farsi, and Arabic.

English Tutor (Online & In-person) at Self-Employed (2026-02 – Present)

• Provide personalized English language instruction.
• Design and deliver customized lessons.
• Prepare clients for the CELPIP exam.
• Track learner progress and adapt teaching methods.

Sales & Administrative Assistant at VISA 2020 (2021-09 – 2024-08)

• Reported to the Office Manager and provided front-line customer service through phone, email, and in person communication.
• Answered high volumes of incoming phone calls, responded to client inquiries, and directed requests to the appropriate team members.
• Maintained accurate client records, verified documentation, and updated CRM and internal databases.
• Reviewed and processed client documents, ensuring accuracy and completeness before submission.
• Handled cash transactions and maintained accurate daily transaction logs.
• Scheduled client appointments, coordinated follow-ups, and monitored application progress.
• Resolved customer concerns professionally while maintaining a high standard of customer service.

English Instructor at ILAC (2022-03 – 2022-06)

• Delivered English instruction.
• Developed lesson plans.
• Facilitated classroom activities.
• Assessed learner progress.

Sales Associate / Customer Service / Cashier at Toys R Us (2020-10 – 2021-09)

• Reported to the Store Supervisor.
• Assisted customers with purchases.
• Maintained a clean and organized workspace.
• Processed returns and transactions accurately.

Sales Associate / Customer Service at Hudson's Bay (2019-10 – 2020-01)

• Reported to the Store Supervisor.
• Assisted customers.
• Processed returns and transactions accurately.

Certificate in Investment Funds in Canada (IFIC) – IFSE Institute (2025)

Diploma in TESOL – DEA College (2020)

Bachelor of Arts in English Translation – Karaj Azad University (2016)

Diploma in Computer Sciences – Iran (2003)