Austin Robitaille

Bilingual and dependable professional with experience in financial services and administrative tasks. Skilled in handling sensitive information, maintaining accuracy under pressure, and working in high-responsibility environments. Currently completing my final year in International Development & Globalization at the University of Ottawa.

Customer Service Representative (Part-Time), 10/2024 to Current | Canadian Imperial Bank of Commerce - Orleans, ON

• Managing client transactions including cash handling, bill payments, and wire transfers amongst other tasks.
• Handling sensitive client data and information on a daily basis. Implementing fraud prevention strategies and ensuring client financial wellbeing in a fast-paced environment.
• Streamlining processes to improve response times and increase operational efficiency within the team.
• Collaboratively working with Financial Service Representatives to book meetings and refer clients based on personalized needs.
• Using AI tools as directed to increase productivity and manage tasks, reducing turnaround time.
• Collaborating with cross-functional teams to manage systemic issues impacting client experiences.
• Working with client inquiries, concerns, and promotion of current products in both official Canadian Languages - English and French.

Bachelors of Social Sciences, International Development & Globalization, Expected in 04/2026 University of Ottawa