Ayan Mohammed

Dedicated and customer-oriented professional with over two years of experience in customer service and security roles. Proven track record of delivering exceptional service at Tim Hortons, adept at managing customer needs, resolving issues promptly, and maintaining a high level of satisfaction. Experienced as a traffic security guard at the airport with Paladin, demonstrating strong problem-solving skills, attention to detail, and the ability to handle high-pressure situations with poise.

Possesses excellent communication and interpersonal skills, with a commitment to ensuring a safe and positive environment for customers and the public. Seeking to leverage my expertise in customer service and security to contribute effectively to a dynamic team.

Traffic Enforcement Security Guard at Paladin Security Group (2023-12 – Present)

Employed at Pearson Toronto International Airport with Paladin as a Traffic Enforcement Security Guard.

• Gained extensive customer service experience, effectively assisting passengers and addressing their concerns.
• Skillfully managed high-pressure situations, ensuring smooth traffic flow and maintaining order during peak hours.
• Demonstrated exceptional problem-solving abilities by voiding tickets when necessary to provide superior customer service.
• Maintained a calm and professional demeanor while handling traffic congestion, prioritizing safety and efficiency.
• Developed strong communication skills, effectively interacting with diverse individuals and ensuring clear understanding of airport regulations.
• Provided clear instructions and assistance to travelers, enhancing their overall airport experience.
• Proactively addressed and resolved conflicts, ensuring a positive environment for passengers and staff alike.

Crew Member at Tim Hortons (2021-06 – 2022-06)

Served as a Customer Service Representative at Tim Hortons for one year, consistently providing exceptional service.

• Efficiently processed and delivered orders as a cashier, ensuring high levels of customer satisfaction through prompt and accurate service.
• Leveraged strong interpersonal skills to handle customer inquiries and concerns with patience and professionalism.
• Maintained a calm and composed demeanor during high-pressure situations, effectively managing peak times and busy periods.
• Demonstrated the ability to multitask by balancing order processing with customer service and cleaning duties.
• Proactively contributed to a welcoming atmosphere by performing regular cleaning tasks, ensuring a clean and inviting environment for all customers.
• Excelled in managing multiple tasks while maintaining a high standard of customer service, showcasing dedication to a positive customer experience.
• Effectively resolved conflicts and addressed customer issues, ensuring a smooth and pleasant experience for all patrons.

Bachelor of Science in Physics And Astronomy – York University (2026-04)

High School Diploma – T. L. Kennedy Secondary School (2022-06)