Babita Sharma

Results-driven and detail-oriented professional with over 20 years of progressive experience spanning client relations, business operations, payroll and billing administration, financial reporting, and contract management within the security and service industry. Proven ability to manage key client accounts, strengthen relationships, improve operational efficiency, and support revenue growth while maintaining strong financial controls. Skilled in working under pressure, leading cross-functional coordination, and delivering high-quality client service in fast-paced environments.

Client Relations Manager - Wincon Security - Toronto, ON

(2026-05)

• Act as primary point of contact for assigned client portfolio, ensuring strong and consistent communication
• Manage client satisfaction, retention, and escalation resolution in a timely and professional manner
• Identify opportunities for service improvement, upselling, and contract expansion
• Coordinate internal departments (operations, sales, and support) to meet client requirements
• Prepare account updates, reports, and performance summaries for clients and management
• Strengthen long-term client relationships through proactive engagement and follow-ups

Client Services Manager - Wincon Security - Toronto, ON

(2022-09 - 2026-05)

• Managed full contract lifecycle including renewals, negotiations, and service agreements
• Acted as liaison between clients, operations, sales, and field teams to ensure seamless service delivery
• Developed and maintained strong client relationships to improve retention and satisfaction
• Supported proposal development and RFP submissions in collaboration with sales teams
• Monitored contract profitability and escalated pricing or margin concerns to management
• Oversaw maintenance agreements ensuring accuracy in pricing, billing, and contract terms
• Assisted HR and operations in identifying training gaps and staff development opportunities
• Ensured clients received timely communication and high-quality service delivery

Business Administrator - Wincon Security - Toronto, ON

(2017-10 - 2022-09)

• Coordinated scheduling of technical teams and ensured completion of service and maintenance work orders
• Collaborated with accounting to ensure accurate billing, invoicing, and vendor payment processing
• Supported budgeting, forecasting, and financial planning activities across departments
• Managed pricing updates, vendor negotiations, and inventory optimization initiatives
• Maintained CRM (Salesforce) records, ensuring accurate client and contract data
• Monitored project billing accuracy and supported margin control initiatives
• Coordinated logistics, equipment delivery, and vendor communications
• Supported operations and sales teams with reporting and administrative coordination

Business Metrics Coordinator - GardaWorld - Toronto, ON

(2011-06 - 2017-10)

• Managed P&L reporting and financial analysis to support senior leadership decision-making
• Produced weekly and monthly performance and profitability reports
• Resolved billing discrepancies with clients and subcontractors
• Monitored accounts receivable and ensured timely month-end close processes
• Supported forecasting, budgeting, and financial planning activities
• Developed KPI dashboards and management reporting packages
• Assisted with pricing recommendations for proposals and RFP submissions

Payroll and Billing Manager - GardaWorld - Toronto, ON

(2005-05 - 2011-05)

• Processed payroll for 2,000+ employees across union and non-union groups
• Managed end-to-end billing and invoicing for multiple client accounts
• Maintained payroll records and ensured compliance with internal procedures
• Supported HR with employee inquiries related to payroll, benefits, and pensions
• Ensured accuracy and timeliness of payroll processing and reporting

Communication Manager - GardaWorld - Toronto, ON

(2004-04 - 2005-10)

• Managed recruitment and onboarding for site security positions
• Conducted interviews, screening, and background/reference checks
• Delivered training programs covering payroll, scheduling, and emergency procedures

Scheduler - GardaWorld - Toronto, ON

(2002-06 - 2004-04)

• Scheduled security personnel across 60+ GTA client sites
• Ensured appropriate staffing based on client requirements and qualifications
• Provided responsive client service and resolved scheduling issues promptly

High School Diploma - Vunimono High School