IT HELPDESK ANALYST
Send a job offer directly to this candidate
Experienced IT professional 3 years of hands-on expertise in system administration, help desk and technical support. Proficient in managing Microsoft 365 environments, Windows 10/11 systems, and Active Directory, with strong skills in automation using PowerShell. Adept at troubleshooting hardware, software, and network issues, configuring Hyper-V virtual machines. Strong understanding of ITIL practices. Committed to efficient service delivery, documentation, and continuous improvement in enterprise IT environments.
Experienced IT professional 3 years of hands-on expertise in system administration, help desk and technical support. Proficient in managing Microsoft 365 environments, Windows 10/11 systems, and Active Directory, with strong skills in automation using PowerShell. Adept at troubleshooting hardware, software, and network issues, configuring Hyper-V virtual machines. Strong understanding of ITIL practices. Committed to efficient service delivery, documentation, and continuous improvement in enterprise IT environments.
Master of Engineering | Electrical and Computer Engineering |University of Windsor,Canada | May 2022-Aug 2023
