Barbara Martin
Client Care Representative
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About
Dedicated and dependable professional with strong communication skills and over 40 years of experience across multiple industries. Known for exceptional client service, efficiency, and adaptability in dynamic work environments. Self-motivated, punctual, and consistently focused on achieving high-quality results.
Experience
Client Care Representative at Smith Veterinary Hospital (2020-09 – 2026-05)
- Manage front desk operations in a busy veterinary hospital environment
- Compile and submit daily closing reports accurately and on schedule
- Receive and process medications from Summit Pharmacy and Petscriptions
- Track and submit Ontario Veterinary College (OVC) Pet Trust donations
- Review client accounts daily to ensure all insurance claim submissions are processed correctly
- Review client A/R accounts and collect outstanding receivables on a bi-weekly basis
- Brought in new clientele from own business, The Dog Guys, expanding hospital revenue
Co-Owner/Operator at The Dog Guys (2000-06 – Present)
- Manage a roster of over 100 clients and operate a successful pet services company offering dog walking, boarding, puppy and cat visits, and related care
- Recruit, schedule, and oversee independent contractors
- Handle bookkeeping, advertising, and client communications
Co-Owner/Operator at Mortgage Brokerage Firm (1990-01 – 1997-01)
Executive Secretary, Media Account Coordinator, Office Manager/Bookkeeper (1978 – 2000)
Education
Honours Bachelor of Arts – York University (1978)
Mortgage Broker's License – Ontario Mortgage Brokers Association (1991)
Intermediate Bookkeeping – Seneca College (1996)
