Benzo Philip

Knowledgeable and dedicated customer service professional with extensive experience in Telecom industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Customer service representative 03/2017 to 12/2022

OOREDOO | Doha Qatar

• Sought ways to improve processes and services provided.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Implemented and developed customer service training processes.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Cross-trained and provided backup support for organizational leadership.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Developed and updated databases to handle customer data.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

TAJ SAVOY | Ooty India

• Maintained transaction security by verifying payment cards against identification.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Responded to inquiries from callers seeking information.
• Provided clerical support, addressing routine, and special requirements.