Bolanle Jimoh Akintewe

8+ years of experience in customer service and administrative position, providing customer support in different industries such as telecommunication, insurance brokerage and non-profit organizations. Proven ability to work across teams, coordinating projects and delivering results. Highly interested in technology and able to support with level 1 trouble shooting.

Excellent communication skills developed through supporting customers face-to-face and on the phone, actively listening to their enquiries, de-escalating as needed, and able to remain calm and polite under pressure. Strong organization and time management skills, with the ability to resolve 100+ customer enquiries efficiently and maintain accurate records. Fluent in English and Yoruba.

Technical Service Representative - HUB INT'L - Windsor, Ontario (Hybrid)

(2019-10)

• Process payments on Pivotal and several insurance company websites
• Receive over 100 inbound calls a day and make outbound calls to clients
• Set up service requests while ensuring timely and accurate billing for clients
• Effectively works on multiple tier 1 and 2 service bucket tasks simultaneously through different mediums of communication, prioritizing the issues based on the severity
• Troubleshoots Internet connectivity issues as well as printer and other hardware and network devices

Customer Relations Associate - HGS - Hinduja Global Services - Windsor, ON

(2016-03 - 2016-08)

• Answered over 150 inbound calls, responded to inquiries about products and services to provide exceptional customer service to consumers
• Processed over 40 payment transactions daily
• Troubleshoot technical issues
• Performed general account maintenance. In some situations, up-selling customers to new products or service by meeting the 5% KPI target

Public Relations Officer - Golden Gate Inv - Lagos, Nigeria (Remote)

(2016-09 - 2018-04)

• Created and implemented 2 PR campaigns on official website through Facebook to support brand identity and company goal
• Evaluated public opinion through media monitoring and analyzed effectiveness of PR campaigns
• Developed strategies to manage and mitigate negative publicity by providing solution to an error that was made and bring transparent with necessary steps to avoid recurrence

AT&T Mobility Consultant - Sutherland Global Services - Windsor ON

(2014-10 - 2016-12)

• Answered over 100 inbound calls, responded to inquiries about products and services to provide exceptional customer service to consumers
• Processed over 50 payment transactions daily
• Troubleshoot technical issues

Junior IT Analyst Program - Information Technology - NPower Canada (2026-04 - 2026-07)

Diploma in Supply Chain - Supply Chain - Eastern College (2021-01 - 2021-05)

B.A - Communication Studies - University of Windsor (2008-01 - 2013-05)