Brandi Kitchenham

Strategic and people-focused HR leader with 9 years of progressive experience across People & Culture, HR business partnering, and operations in Canada and the U.S. Known for partnering with senior leaders to drive organizational growth, strengthen culture, and deliver pragmatic HR solutions. Expertise includes employee relations, change management, talent strategy, performance management, compensation, and workforce analytics.

Trusted advisor with a track record of improving engagement, retention, and operational effectiveness in remote, hybrid, and multi-site environments.

Human Resource Business Partner - AutoCanada Inc. - ACX Division - Remote

(2025-01)

• Partner with senior regional leaders, people managers, and employees to deliver consultative HR support aligned to business strategy and growth objectives
• Lead large scale HR projects as the designated HR project lead, ensuring timely execution and alignment with quarterly and annual objectives
• Develop, communicate, and analyze HR metrics to identify trends, risks, and growth opportunities for leaders and the broader organization
• Lead and support employee conduct investigations in partnership with the P&C Compliance Manager, ensuring fair, consistent, and compliant outcomes
• Act as a trusted advisor on employee relations, performance management, employee development, coaching, and compensation practices

Manager, HR and Administration - Maxsold Online Auctions - Remote

(2024-01 - 2025-01)

• Oversee the hiring and onboarding process in US and Canada, working closely with Engineering Leaders to facilitate a seamless experience for new employees, reducing time-to-productivity by 25%
• Administer employee benefits programs, ensuring proper enrollment and compliance with regulations, achieving a 98% benefits enrollment rate and reducing compliance errors by 30%
• Build strong cross-functional relationships and promote a positive, collaborative remote work culture, increasing employee engagement scores by 20%
• Process payroll for Canadian and U.S. salaried and hourly employees, ensuring accuracy and compliance, reducing payroll errors by 40% and improving on-time payroll processing to 99.9%
• Manage general bookkeeping, bank reconciliations, and assist in the month-end close process, accelerating close times by 30% and improving financial accuracy by 20%

Human Resource Manager - Two Small Men with Big Hearts Moving - Remote

(2023-01 - 2024-01)

Prior to my position being eliminated due to company downsizing, I:

• Coached managers and supervisors, leading to a 20% improvement in handling employee relations and performance issues, including discipline and terminations
• Managed employee enrollments, changes, and terminations for group benefits plans, ensuring accuracy and completeness in documentation while liaising with carriers, vendors, and clients
• Developed workforce planning strategies that led to a 25% decrease in recruitment costs and a 12% reduction in employee turnover
• Introduced HR analytics, allowing data-driven decision-making and a more efficient and regular audit process

People and Culture Coordinator to Human Resource Manager - Campbell & Co. Insurance - Hybrid

(2021-01 - 2023-01)

• Worked alongside senior leadership to plan change initiatives within the business function, ensuring the development of strategies and action plans to accomplish necessary changes
• Quantified a 15% growth in employee satisfaction through regular surveys by designing and executing employee engagement programs and regular feedback mechanisms
• Overhauled benefit management processes, optimizing vendor relationships and creating a 30% reduction in administrative costs
• Championed the adoption of advanced HR technologies, leading to a 20% improvement in overall HR process efficiency

Child Care Administrator to Human Resource Administrator - YMCA of Southwestern Ontario - London, Ontario

(2015-01 - 2021-01)

• Assisted with the end-to-end recruitment process, reducing vacancy duration by 25%
• Initiated and led a series of career fairs in colleges and universities, resulting in a 40% increase in student participation and a 35% rise in employer recruitment opportunities
• Led employee training sessions, contributing to overall skill development and improved service provision
• Played a key role in refining HR policies and making them more accessible, leading to a 15% reduction in direct informational inquiries while also improving employee compliance

Accounting Administrator - Oak Trust Company - London, Ontario

(2012-01 - 2014-01)

• Administered legacy gifts and managed accounts payable/receivable with a 99% accuracy rate
• Processed payroll using SAGE, ensuring timely and error-free payments
• Provided exceptional customer service, maintaining a 97% client satisfaction score
• Optimized financial reporting processes, reducing report generation time by 25% and enhancing accuracy by 15%, leading to more informed decision-making among company stakeholders

Certificate - Human Resource Management - University of Minnesota (2023-01)

Certificate - Diversity Equity, Inclusion - In House Academy (2023-01)

Diploma - Business Administration & Management - Trios College (2008-01)

H.B Beal Secondary School (2003-01)