Randal Pinto

Dynamic and results-driven Retail Operations Manager with 20+ years of progressive leadership in Canada’s top retail chains. Expert at building high performing teams, optimizing operational processes, and delivering exceptional customer experiences in fast-paced, competitive environments. Renowned for strategic vision, innovation, and a proven ability to exceed sales and profit targets year-over-year.

Adept at transforming challenges into opportunities, implementing cost-effective solutions, and fostering a culture of excellence and continuous improvement.

WALMART CANADA 

Co-Manager | 2016 – Present

Caledon, ON | $100M+ Annual Revenue | 300+ Associates

• Direct all in-store operations, merchandising, and financial performance, reporting to Store Manager; oversee 10 direct reports and 300+ associates.
• Achieved 6 consecutive years of sales growth, consistently surpassing annual sales targets and profit objectives.
• Spearheaded Full, Fast & Fresh initiatives, boosting operational efficiency and customer satisfaction.
• Drove shrink reduction, improved inventory accuracy, and optimized staffing for peak performance and cost control.
• Led store to record-high profit sharing payouts for management and associates, 6 years running.
• Recognized as Market Champion for high-profit item sales and as a Seasonal Champion, setting up successful seasonal departments across multiple markets.
• Enhanced store presentation and execution standards through hands-on servant leadership and coaching.
• Implemented innovative business models, increasing efficiency and value delivery.
• Developed and mentored future leaders, promoting a culture of engagement, accountability, and continuous improvement.

WALMART CANADA

Assistant Manager | 2012 – 2015

Vaughan, Brampton & Mississauga, ON

• Supported multi-million-dollar operations, driving sales, team development, and customer service excellence.
• Led cross-functional teams to deliver high-impact merchandising and promotional events.

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RONA

Manager, Retail Sales | 2010 – 2012

Vaughan & Burlington, ON

• Managed store operations, sales, and team performance in a competitive home improvement market.

BEST BUY CANADA

Operations Manager | 2008 – 2010

Oakville, Burlington & Brampton, ON

• Oversaw daily operations, inventory management, and customer engagement for high-volume locations.

ZELLERS INC.

Assistant Operations Manager | 2000 – 2008

Mississauga & Brampton, ON

• Supported store operations, process improvements, and staff development in a fast-

High School Diploma

Professional Education & Certifications: 

• Certification in Business Management – Harvard University
• Retail Management Certification – Hudson’s Bay Company
• Food Safety Certification – Wal-Mart Canada
• Smart Service Certification
• Leadership Fundamentals & Premier Training – Hudson’s Bay Company
• Cultural Leadership, Resilience, and Mental Health Training
• Emerging Leadership & Project Leadership Programs – Hudson’s Bay Company

Awards & Recognition: 

• Market Champion, Wal-Mart Canada – Sales & Profit Growth
• Seasonal Champion, Wal-Mart Canada – Multi-Market Leadership
• Profit Sharing Excellence – 6 Consecutive Years

Technology & Tools: 

Microsoft Office Suite (Excel, PowerPoint, Teams)

Retail ERP & Inventory Management Systems

Data Analytics & Reporting Tools