Camelia Hassanine

Experienced customer service professional with 10+ years of international experience in multilingual communication, client relationship management, and cross-cultural collaboration. Proven track record in luxury hospitality, healthcare operations, and diverse service sectors across multiple continents. Based in Toronto, skilled in delivering exceptional customer experiences, managing complex client relationships, and providing personalized support.

Fluent in French, English, and Spanish with expertise in building strong interpersonal connections and resolving challenging situations with professionalism and patience.

French Teacher Online at France Travaille (2025-01 – Present)

Delivering remote French language instruction and employment readiness training to diverse learners.

Bilingual Credentialing Specialist at Teladoc Health (2023-01 – 2025-01)

• Monitored expiring documentation to ensure 100% compliance with renewal deadlines.
• Conducted primary source verifications of education, training, and licensure with a 95% accuracy rate.
• Collaborated with medical leadership to review and approve candidates, reducing processing time by 20%.
• Ensured full adherence to HIPAA privacy regulations while handling sensitive practitioner data.

Bilingual Quality & Investigation Specialist at Teladoc Health (2019-01 – 2024-01)

• Improved quality system operations, achieving a 15% reduction in customer complaints.
• Investigated and resolved 95% of complaints related to product performance and reliability.
• Coordinated regulatory and third-party audits, maintaining 100% compliance with industry standards.

Bilingual Travel & Lifestyle Counselor — Premium at American Express (2018-01 – 2019-01)

• Planned and booked luxury travel packages for high-net-worth clients, consistently exceeding satisfaction targets.
• Negotiated with hospitality partners, contributing to a 10% increase in client retention.
• Managed complex itineraries with precision, ensuring seamless end-to-end travel experiences.

Lead Sales Associate at Dolce & Gabbana (2017-01 – 2018-01)

• Grew sales by 15% through effective merchandising and upselling strategies.
• Trained and mentored new team members, improving overall store performance.
• Maintained a 95% customer satisfaction rate through proactive issue resolution.

Customer Service Representative at DeAura (2015-01 – 2016-01)

• Increased sales by 15% and maintained a 95% customer satisfaction rate in a fast-paced retail environment.

Master of Law in Law – Panthéon-Sorbonne University (2014-01)