Carlos

Proven, award winning leader in service delivery management. Adept in process improvement strategies including lean, six sigma, and other methodologies. Effective in managing healthy relationships with clientele and front line teams.

Office Services Manager, Canada / National Service Manager at The Millennium Group (2023-01 – Present)

• Coordinated communication between clients and internal teams for effective service delivery.
• Managed escalated client issues, providing timely resolutions and support.
• Contributed to business transformation initiatives aimed at enhancing internal operations.
• Developed and implemented process improvement plans to optimize production efficiency.
• Coordinated with vendors and suppliers to ensure timely delivery of products or services.
• International logistics planning of high-value technology and prototypes.
• Deep and thorough metric collection and reporting.
• Multi-award winner in 2024, 2025, 2026.

Production Coordinator at EXELA TECHNOLOGIES (2015-01 – 2023-12)

• Led official Six Sigma projects to enhance operational efficiency and establish mistake-proofing measures.
• Identified cost-saving opportunities in supply management and coordinated tasking and deployment processes.
• Organized training sessions for employees on best practices related to operations management.
• Participated in weekly conference calls with other branches to discuss best practices for operations management.
• Monthly and Quarterly billing, metrics and cost savings reports.
• Designed process charts for clients to visualize inefficiencies.
• Provided hospitality services such as arranging food orders, room configuration, scheduling and logistics for ELT.
• 2022 and 2023 Leadership award winner.

Operations Leader at Future Shop (2013-01 – 2015-12)

• Provided expert product knowledge to assist customers with purchase decisions.
• Demonstrated product features and benefits through engaging presentations.
• Maintained up-to-date knowledge of industry trends and competitor offerings.
• Tracked product availability and placement to support effective inventory management and optimize sales opportunities.
• Executed daily opening and closing operations procedures to ensure smooth transitions and maintain operational efficiency.
• Received and managed high-value inventory shipments, ensuring accurate documentation and secure handling.
• Gained comprehensive knowledge in warehouse operations and multiple product departments to enhance service delivery.

Change Management Certificate in Change Management – SPS GLOBAL (2026-01 – 2026-12)

Lean Six Sigma Black Belt Certificate in Lean Six Sigma – Goleansixsigma.com (2024-01 – 2024-12)

Lean Six Sigma Green Belt Certificate in Lean Six Sigma – Goleansixsigma.com (2023-01 – 2023-12)

Lean Six Sigma Yellow Belt Certificate in Lean Six Sigma – Goleansixsigma.com (2022-01 – 2022-12)

Business Operations Management Advanced Diploma in Business Operations Management – Centennial College (2013-01 – 2016-12)

Basic Bookkeeping Certificate in Bookkeeping – Academy of Learning (2013-01 – 2013-12)

Ontario Secondary Diploma – Cardinal Newman Catholic Secondary School (2004-01 – 2008-12)