Catrina Bates

Dedicated professional with a background in veterinary administration, retail operations, and event logistics. Proven track record of providing high-quality customer service, managing complex scheduling, and maintaining organized environments in fast-paced settings.

Retail Sales Associate at Value Village (2022-08 – 2023-05)

• Financial Accountability: Managed opening and closing procedures for cash registers, ensuring precise reconciliation of daily transactions.
• Customer Excellence: Provided efficient service at both staffed and self-checkout stations to minimize wait times.
• Policy Compliance: Processed returns and exchanges accurately in accordance with company standards.
• Merchandising: Maintained a visually appealing sales floor by organizing shelves and setting up seasonal displays to drive customer engagement.

Volunteer Staff at Elora Riverfest (2023-08 – 2025-08)

• Logistics Coordination: Facilitated smooth load-in/load-out by directing performing bands and food vendors to designated areas.
• Access Control: Managed back gate security to prevent unauthorized entry and ensure artist safety.
• Team Communication: Provided real-time updates to team leads to resolve operational issues and support event flow.

Customer Care Representative at Huron East Animal Hospital (2021-08 – 2021-10)

• Client Relations: Handled high-volume inquiries via phone and email regarding pet health and clinic services.
• Appointment Management: Scheduled surgeries and appointments, providing clients with critical pre- and post-operative instructions.
• Clinical Support: Acted as a liaison between clients and veterinary staff, ensuring accurate sharing of pet histories and concerns.
• Facility Maintenance: Maintained cleanliness and organization of exam rooms and the front desk to meet medical standards.

Veterinary Office Administration in Veterinary Office Administration – University of Guelph Ridgetown Campus (2015-09 – 2019-06)

High School Diploma – Cardinal Carter Catholic Secondary School (2011-09 – 2015-06)