Chasale Ngabire

Seeking a permanent position within your organization to apply my acquired skills and expertise. I excel in efficiently handling diverse tasks under varying pressures while maintaining a high level of professionalism. My innate passion for helping others makes me an ideal candidate for the role.

Customer Service Agent - LEO Bujumbura - Burundi

(2015-07 - 2017-08)

• Managed customer calls, addressed inquiries, and presented available options.
• Successfully promoted and sold campaign products and services.
• Explained the nature and cost of 4G internet services.
• Ensured a warm welcome for customers and facilitated payment transactions.

Customer Service Representative - GEXEL - Montréal

(2019-10 - 2020-01)

• Conducted effective communication with clients regarding their experiences with products or services.
• Provided expert advice on product or service purchases.
• Addressed client inquiries on product usage and accessibility.
• Managed product or service orders and processing.
• Skillfully handled client complaints, resolving issues promptly.

Cashier - Tunkas Fashion

(2020-09 - 2021-03)

• Greeted and acknowledged every customer, ensuring a positive shopping experience.
• Offering product and payment-related guidance.
• Effectively resolved customer complaints and inquiries.
• Assisted customers as needed.
• Accurately processed sales transactions using cash registers and issued receipts.
• Expertly packaged and wrapped merchandise.

Customer Service Agent - CISSSO

(2021-04 - 2022-12)

• Warmly greeted customers and efficiently registered them.
• Ensured the accuracy of all customer information.
• Administered the correct vaccines and guided customers through the process.
• Organize the files of individuals who have received their vaccine.
• Hand out vaccination certificates to these individuals.
• Registration of patients in the covid screening service.

Customer Service Agent - Rogers Communications Inc

(2022-04 - 2024-01)

• Provide exceptional customer service through phone, addressing inquiries and resolving issues related to Rogers's products and services.
• Demonstrate in-depth knowledge of Rogers offerings, effectively educating customers about their options.
• Successfully navigate Rogers' systems and databases to access customer information, update accounts, and process service orders.
• Escalate complex issues to higher-level support when necessary and follow up to ensure a resolution.
• Maintain accurate and up-to-date customer records and notes in the system.

Customer Service - CISSSO: GAP

(2024-01 - 2024-11)

• Patient Information collection for comprehensive file completion.
• Thoroughly gather and document patient information for seamless continuity of care.
• Assess optimal timing for appointment scheduling or referral to nursing staff for further assessment.
• Schedule doctor appointments based on patient's location and assigned clinic for convenience and efficiency.

FSN-Agent - Elections Canada

(2024-11 - 2025-05)

• Provide support to election officials and staff ensuring they have the resources and information needed to perform their duties effectively.
• Help coordinate the setup and operation of polling stations, including the distribution of materials and equipment.

Agent/Archives - CLSC Aylmer

(2025-08)

• Prioritize tasks, assign work to support staff, and ensure deadlines are met and procedures are followed.
• Administer policies and practices regarding the disclosure of records to respond to access requests arising from information access and privacy protection laws.
• Coordinate and plan administrative services related to space needs, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security.

MATH/CHEM/BIO - Ecole Internationale de Bujumbura

University of Ottawa