Cheyen Capoquian

Motivated operations professional with over five years of combined experience in customer service, hospitality, retail, administration, and business operations. Experienced supervising daily operations, coordinating teams, handling cash management, resolving customer concerns, maintaining operational standards, and supporting efficient service delivery in fast-paced environments. Recognized for strong leadership, organization, and the ability to motivate team members while maintaining excellent customer experiences.

Holds a Canadian Business Management Diploma and a Bachelor of Science in Business Administration majoring in Financial Management. Seeking to contribute these skills while building a long-term career with Jealous Pizza N Donair.

Guest Services Supervisor / Concession Supervisor - TREASURE COVE CASINO & BINGO - Prince George, BC

(2024-11)

• Supervise daily Guest Services and Concession operations while ensuring excellent customer service and efficient team performance.
• Support daily staff operations by providing guidance, training, and assistance during busy periods.
• Prepare and serve food and beverages while following food safety, sanitation, and workplace safety procedures.
• Handle customer concerns professionally and resolve issues to maintain a positive guest experience.
• Process cash transactions, balance tills, and maintain accurate financial records.
• Assist with inventory monitoring, restocking supplies, and maintaining organized work areas.
• Coordinate with multiple departments to ensure efficient daily operations.
• Maintain operational standards while working effectively in a fast-paced environment

Early Childhood Educator Assistant (On-Call) - YMCA OF NORTHERN BRITISH COLUMBIA - Prince George, BC

(2026-01 - 2026-07)

• Follow strict health, safety, and operational procedures to maintain a safe environment.
• Maintain accurate attendance records, documentation, and daily reports.
• Coordinate daily activities while adapting to changing operational needs.
• Collaborate with team members to ensure efficient daily program operations.
• Maintain organized work areas and support a clean, safe workplace.

Service Coordinator - LAURA CANADA - Prince George, BC

(2023-10 - 2024-11)

• Coordinated receiving, shipping, inventory documentation, and operational administration supporting daily retail operations.
• Maintained accurate inventory records and assisted with stock movement, product organization, and documentation.
• Assisted management with administrative coordination, merchandising activities, and operational workflow.
• Ensured accurate documentation supporting inventory control and efficient business operations.

Loan Processor - FIRSTMAC OPERATIONS CENTER PH - Pasig City, Philippines

(2022-04 - 2023-04)

• Reviewed and processed high volumes of confidential financial documentation while ensuring accuracy and compliance with internal policies.
• Verified supporting documentation, client information, and financial records before progressing applications.
• Coordinated documentation workflows to meet service standards and internal processing deadlines.
• Maintained electronic records and organized digital documentation for audit readiness.
• Worked closely with multiple internal teams to ensure applications progressed efficiently through each stage of processing.
• Assisted quality assurance reviews while maintaining strict regulatory compliance.

Local Tax Administrative - ROBINSONS RETAIL HOLDING INC. - Quezon City, Philippines

(2022-01 - 2022-04)

• Coordinated government compliance documentation and administrative records.
• Prepared reports and monitored submission deadlines.
• Maintained organized electronic filing systems and business documentation.
• Supported administrative operations through accurate record management.

Accounting Administrative - PRIME POWER ENERGIE SYSTEM INC. - San Juan City, Philippines

(2020-01 - 2021-04)

• Processed accounts receivable transactions using QuickBooks.
• Performed account reconciliations and prepared journal entries.
• Maintained financial records with strong attention to detail.
• Assisted with reporting, documentation, and audit preparation.

Diploma - Business Management - College of New Caledonia (2023 - 2025)

Bachelor of Science - Business Administration, Major in Financial Management - Rizal Technological University (2016 - 2020)