Chidi Joseph

Customer focused and tech savvy support professional with experience handling fast paced, high volume customer interactions. Strong communicator with the ability to troubleshoot issues, explain solutions clearly, and maintain a positive experience for every customer. Quick learner with a strong interest in technical support and hybrid work environments.

Customer Service Associate - Various

• Assisted customers with inquiries, concerns, and service needs while maintaining a friendly and professional tone.
• Resolved issues by asking clear questions, identifying the root cause, and providing step by step solutions.
• Handled cash/POS systems and followed procedures accurately — demonstrating attention to detail.
• Managed multiple tasks during busy periods while staying calm and organized.
• Worked collaboratively with team members to meet daily service and performance goals.

Technical Support (Informal / Personal Projects) - Personal Projects

• Helped friends and family troubleshoot mobile device issues, app errors, Wi Fi problems, and account access.
• Guided users through step by step solutions over the phone and in person.
• Installed apps, updated software, and explained device settings in simple, clear language.
• Demonstrated patience and strong communication.

High School Diploma