Chika Offiah

Certified Business Analysis with 10+ years of experience delivering enterprise transformation, ERP, and technology implementation initiatives across consulting, municipal government, financial services, and enterprise organizations. Strong background supporting enterprise application implementations, integrations, reporting, data migration, testing, governance, and operational readiness. Skilled at facilitating workshops, translating business needs into user stories and functional requirements, coordinating UAT activities, and producing governance-ready documentation including RAID logs, decision registers, status reporting, and executive dashboards.

Recognized for building strong stakeholder relationships, reducing requirements ambiguity, improving governance, and supporting successful enterprise technology delivery across multiple industries.

Senior Business Analyst (Consultant) at Bracket Consulting Ltd. (2020-12 – Present)

Partner with business stakeholders, technical teams, solution architects, and vendors to gather, analyze, validate, and document business and technical requirements for enterprise technology initiatives.

• Facilitate requirements workshops to define business processes, functional needs, dependencies, assumptions, and solution expectations.
• Develop business process models, workflow diagrams, functional specifications, user stories, acceptance criteria, and supporting solution documentation.
• Maintain end-to-end requirements traceability across design, development, testing, implementation, and operational readiness.
• Coordinate governance documentation including RAID logs, decision registers, action logs, status reporting, and implementation documentation.

Senior Business Systems Analyst (BA Practice Lead | Consultant) at Allianz Development Inc. (2023-06 – 2025-06)

Supported enterprise-wide modernization initiatives by leading business analysis activities across multiple workstreams.

• Established and led the Business Requirements Office (BRO), implementing standardized requirements management, governance, and documentation frameworks.
• Facilitated workshops involving executive sponsors, business stakeholders, technical teams, and operational leaders to define business requirements and future-state processes.
• Documented business, functional, reporting, integration, and operational requirements throughout the project lifecycle.
• Produced governance-ready documentation including decision logs, RAID registers, status reports, executive dashboards, and steering committee materials.
• Coordinated cross-functional collaboration between business, development, analytics, and vendor teams to support successful solution delivery.
• Supported implementation readiness, organizational change, testing coordination, and deployment planning.
• Built Power BI dashboards for project health, stakeholder readiness, rollout progress, and KPI reporting.

Senior Business Systems Analyst (Consultant) at The City of Calgary (2021-06 – 2022-09)

Supported enterprise technology modernization through Microsoft Dynamics 365 implementation.

• Gathered and documented business, reporting, and integration requirements.
• Conducted current-state and future-state business process analysis.
• Supported system integration activities, data migration validation, testing, and implementation planning.
• Coordinated UAT activities, defect tracking, and business readiness.
• Worked closely with project managers, vendors, developers, architects, and business stakeholders throughout implementation.
• Produced governance documentation, implementation records, testing documentation, and executive reporting.
• Developed operational dashboards using Power BI.

Business Intelligence Analyst (Intern) at Landworks Energy Resources (2020-10 – 2021-12)

Supported impact assessments across business processes, integrations, reporting, data, testing, and implementation activities using SAP.

• Coordinated UAT planning, test execution, defect management, and business validation using Azure DevOps.
• Collaborated with development teams to resolve defects, clarify requirements, and support successful solution delivery.
• Developed Power BI dashboards to monitor project KPIs, delivery status, risks, and implementation readiness.

Customer Support Analyst at TD Bank (2019-04 – 2020-09)

Delivered enterprise Customer experience and analysis support in the branch.

• Participated in workshops to capture business requirements for improved banking tech. implementations.
• Produced business requirements, functional specifications, process models, and implementation documentation.
• Supported enterprise application implementations, testing and training for bank needs.
• Reviewed and analysed customer experience feedback.

Agile Business Analyst at Skye Bank PLC & Zenith Bank PLC (2006-09 – 2018)

Delivered enterprise business analysis support across large-scale banking transformation initiatives.

• Facilitated business and technical workshops to capture requirements for technology implementations.
• Produced business requirements, functional specifications, process models, and implementation documentation.
• Supported enterprise application implementations, testing, training, and production deployment.
• Coordinated stakeholders across business, technical, and vendor teams to ensure successful project delivery.
• Worked in Agile and Waterfall environments supporting multiple concurrent technology initiatives.

M.Sc. in Managerial Psychology – University of Lagos

Business Intelligence: Data Analysis & Reporting – SAIT