Chioma Ogbonna

Customer support professional with years of experience supporting customers by phone, chat, and email. Skilled in managing escalations, resolving issues quickly, and identifying ways to improve service and customer satisfaction. Comfortable managing a high volume of tickets, meeting SLAs, and using CRM and ticketing tools to track and resolve cases. Known for staying calm under pressure, communicating clearly, and building strong customer relationships.

Customer Support Specialist - HGS - Canada

(2026-05)

• Supported families and schools with registration, application, eligibility, and funding-status questions, resolving many issues on the first call.
• Managed a steady volume of inbound customer calls, using active listening to fully understand each caller's needs.
• Identified common customer concerns and documented them accurately, helping protect customer data and keep records audit-ready.
• Handled a busy, fast-paced workload while keeping every interaction empathetic, clear, and professional.

Customer Support Analyst - Bremoc Ltd - Nigeria

(2019-12 - 2025-12)

• Managed detailed records of customer conversations, agreements, and changes, keeping cases organized and easy to review.
• Tracked service levels and SLA compliance, sharing regular reports that helped the team close cases faster.
• Supported cross-functional teams to keep customer service consistent and aligned with company standards.
• Identified early warning signs in customer cases, helping set clear expectations and improve customer satisfaction.

Bachelor of Science - Project Management Technology - Federal University of Technology, Owerri (2015)