Operations & Customer Development Leader
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I am an accomplished Operations Leader with over a decade of experience driving organizational effectiveness, customer development, and process optimization across retail and corporate environments. Known for my ability to transform data into insights and insights into action, I thrive at the intersection of operations, analytics, and cross-functional collaboration.
In my current role as Operations Manager, I lead hiring, training, KPI performance management, and inventory optimization, ensuring operational excellence and compliance while supporting business growth. I partner closely with leadership teams to align business priorities with organizational strategy and streamline processes that enhance efficiency, accuracy, and scalability.
I bring strong technical expertise in SAP, ERP systems, PowerBI, data reporting, and process digitization, combined with a proven track record of coaching teams, leading change, and delivering measurable business impact.
I am passionate about building systems and teams that not only achieve results but also create sustainable growth. With an entrepreneurial mindset and a commitment to innovation, I am excited to contribute to organizations that value transformation, customer-centric solutions, and operational excellence.
Over 15 years of Leadership experience in a variety of retail and hospitality settings.
Kwantlen University, BA, 2009-2014