Clara Baek

Recent Tourism Management graduate with two years of full-time, progressive guest-facing experience, advancing from Server to Senior Server. Skilled in personalized service, local recommendations, service recovery, cross-cultural communication, and anticipating guest needs in fast-paced environments. Brings hospitality and tourism education, hands-on event experience, and a genuine interest in helping travelers create memorable experiences throughout their stay.

Senior Server at Tokyo Joe's Sushi (2024-01 – Present)

• Delivered attentive, personalized service to guests from diverse cultural backgrounds in a fast-paced restaurant, progressing from Server to Senior Server.
• Anticipated guest needs, provided menu guidance, and offered local recommendations to help visitors make the most of their time in the Vancouver area, including explaining attractions and ticket options.
• Resolved service issues by acknowledging concerns promptly, verifying details, coordinating with the kitchen, and keeping guests informed until resolution.
• Managed multiple tables, guest requests, orders, and payments simultaneously while maintaining accuracy, professionalism, and a welcoming guest experience.
• Supported junior servers during high-volume periods and performed regular opening and closing duties as a full-time team member.

Server at Tokyo Joe's Sushi (2023-01 – 2024-12)

Bridge to S.U.C.C.E.S.S. Gala Volunteer at The Westin Bayshore (2026-03 – 2026-03)

• Supported a large hotel-based fundraising gala by assisting with guest seating and inquiries, raffle sales, live-auction activities, and donation sessions while coordinating with fellow volunteers.

Mafia & Casino Event Project Team Member at Tamwood Career College (2024-01 – 2024-06)

• Collaborated with an 11-member team to plan and deliver a themed event; led event promotion by creating and managing Instagram content, interviewing classmates, and producing and editing promotional videos.

Diploma in Tourism Management – Capilano University (2024-09 – 2026-05)

Diploma in Hospitality & Tourism – Tamwood Career College (2023-08 – 2024-06)