Colton Youzwa

Coordinate and schedule maintenance on a daily basis across multiple properties ensuring timely response to tenants and owners.

Maintenance Coordinator & Tenant Relations at Prospect Property Management (2022-10 – Present)

Coordinate and schedule maintenance on a daily basis across multiple properties ensuring timely response to tenants and owners.

• Primary liaison between trades, owners and tenants.
• Maintain accurate records of service requests and maintenance logs using property management software.
• Conducted property inspections to assess maintenance needs and ensure tenant satisfaction.
• Assisted in developing standard operating procedures for maintenance response.
• Main contact point for tenant inquiries, complaints, and services requests, delivering prompt and professional support.
• Mediated conflicts between tenants and escalated unresolved issues when necessary.
• Worked closely with the leasing and marketing team to ensure smooth operation with move-in and out process.

Customer Service Representative at Walmart (2021-10 – 2022-09)

Delivered exceptional customer service to retail customers by resolving inquiries, processing returns and providing product information.

• Resolved customer complaints with empathy and professionalism.
• Focused on customer service by aiming to solve any issues and guarantee a satisfactory experience.
• Contributed to team success by working together to resolve conflicts.

Crew Member at Dairy Queen (2019-02 – 2021-10)

Delivered fast, friendly, and accurate service to customers in a high volume, fast paced environment.

• Ensured cleanliness throughout the restaurant.
• Focused on customer service by aiming to resolve any issues and guarantee a satisfactory customer experience.

Associates in Arts – Red River College (2027)