Health Transformation Lead - WSIB
(2026-04 - 2026-08)
- Supported a large organizational project by coordinating documentation, meetings, stakeholder input, and action items across internal teams and external partners.
- Helped clarify and organize project information to ensure accuracy, consistency, and alignment with future processes.
- Assisted with discussions related to digital intake, eligibility, payment workflows, and administrative procedures.
- Manage competing priorities and deliverables while maintaining organized records and clear communication.
Seasonal Sales Associate - Dynamite
(2025-11 - 2026-04)
- Delivered personalized customer service, processed purchases and returns, maintained sales-floor organization and inventory and supported promotions and team sales goals.
Health Care Payment Manager - WSIB
(2023-09 - 2026-04)
- Led Health Care Payment Representative teams, including approximately 15 employees, while managing operational priorities, workload distribution, staff inquiries, and service delivery.
- Coached and mentored employees and new managers, participated in recruitment interviews, and supported employee development and performance.
- Collaborated with managers, directors, and cross-functional departments on operational issues, working groups, team communications, administrative responsibilities, and issue resolution.
- Balanced high-volume operations, staff inquiries, projects, data entry, reporting, and information from multiple systems while maintaining accuracy and meeting deadlines.
Health Care Payment Representative - WSIB
(2018-06 - 2023-09)
- Reviewed, verified, investigated, corrected, and processed health care and work transition expenses using multiple systems, policies, procedures, and health care guidelines.
- Resolved billing and entitlement inquiries involving treatment, devices, surgery, diagnostic services, forms, and documentation for claimants, providers, employers, representatives, and internal teams.
- Gathered and validated information, corrected documentation issues, collaborated across departments, and served as a trainer and mentor for new hires.
Customer Service Representative - WSIB
(2017-06 - 2018-06)
- Handled inbound and outbound inquiries related to claims, benefits, entitlement decisions, health care services, return-to-work services, and general information.
- Gathered missing claim information, completed documentation, routed matters for decision-making, and performed rotating reception, mailroom, payment-processing, and clerical duties.
Administrative Roles - Legend Boats
(2015-04 - 2017-05)
Performed administrative support responsibilities while completing formal studies in Human Resources Management at Cambrian College.
Respite Program Supervisor / Residential Support Worker - Child & Community Resources
(2008-11 - 2015-03)
- Supported the development and operation of a respite program serving Northern Ontario families, coordinating staff schedules, required staffing ratios, documentation, and service delivery.
- Worked with families, children, staff, and community partners; maintained accurate records and followed established programs, policies, and procedures.
