Iriza Shekinah

Dedicated bilingual (French/English) customer service professional with call center, live interpretation, and client support experience

Toronto, OntarioMember since February 7, 2026

Fluent French (spoken, written, reading)Fluent English (spoken, written, reading)Fluent KinyarwandaHigh-volume inbound & outbound call supportAccount inquiries, billing & service resolutionCustomer identity verification & confidentialityConflict resolution & de-escalationCRM systems & accurate documentationStrong computer & web-based platform proficiencyRemote work readinessFlexible schedule (day, evening, weekends)Team collaboration & performance target achievementCommunicationMultitaskingProblem-solving

About

Dedicated bilingual (French/English) customer service professional with call center, live interpretation, and client support experience in fast-paced remote and high-volume environments. Strong background in handling inbound and outbound calls, resolving customer concerns, managing billing and account inquiries, and maintaining confidentiality with sensitive information. Highly skilled in communication, multitasking, problem-solving, and navigating multiple web-based systems.

Fluent in French, English, and Kinyarwanda, with a strong work ethic, flexible scheduling availability, and passion for delivering exceptional customer experiences in remote customer support roles.

Experience

Interpreter (French / English / Kinyarwanda) - CanTalk - Remote

(2026-02)

Freelance

Deliver real-time professional interpretation in customer service and client-facing environments
Support seamless communication between French, English, and Kinyarwanda speakers
Maintain strict confidentiality while handling sensitive personal information
Demonstrate professionalism, accuracy, and adaptability in remote work settings
Utilize communication technology and web-based systems effectively

Customer Service Representative (Call Center – BPO) - Client Services Center, Kigali, Rwanda - Kigali, Rwanda

(2022-12 - 2023-07)

Handled high-volume inbound and outbound customer calls in a fast-paced call center
Assisted customers with billing concerns, account questions, service requests, and issue resolution
Verified customer identities while following security and confidentiality procedures
Resolved complaints with empathy and professionalism to maintain customer satisfaction
Accurately documented interactions using CRM systems and internal software
Consistently met performance metrics including quality, efficiency, and customer service standards

Waste Management Support Assistant (Part-Time) - DrainAll (City of Ottawa Partner) - Ottawa, ON

(2025-08 - 2025-09)

Provided direct customer-facing support while communicating clearly with the public
Explained policies and procedures effectively in a professional setting
Demonstrated reliability, teamwork, and adaptability
Maintained organized workflow in a fast-paced environment