Jessini Maury

Bilingual (English/French) customer service and administrative professional with 4+ years of experience in high-volume, remote, and client-facing environments. Skilled in delivering efficient, empathetic, and accurate support via phone and email. Proven ability to manage multiple priorities, resolve complex inquiries, and maintain high service standards under pressure.

Proficient in CRM systems, data entry, and case management. Seeking a flexible remote role in customer service or data entry where I can contribute strong communication, organization, and problem-solving skills.

CAF LTD Administrator at Manulife (2025-05 – Present)

• Deliver front-line client support by responding to inquiries via phone and email with professionalism and empathy
• Manage high-volume disability claims, ensuring accurate review and timely processing
• Communicate with plan members, sponsors, and healthcare providers to gather required documentation
• Apply policy guidelines and contractual provisions to assess claims eligibility
• Prioritize multiple urgent cases while meeting strict turnaround times
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Maintain detailed and accurate case records using web-based systems

Bilingual Administrative Assistant II at Manulife (2024-09 – 2025-05)

• Handled bilingual (French/English) client communications via phone and email in a fast-paced environment
• Routed inquiries and resolved client concerns efficiently and professionally
• Prepared and distributed documentation while ensuring accuracy and compliance
• Maintained and updated client records in internal systems
• Followed up with clients to obtain missing information, ensuring file completion
• Conducted regular reviews of open cases to maintain service standards

Recovery Representative I at ESC Corporation Services (2024-02 – 2024-09)

• Responded to customer inquiries, escalations, and service requests in a timely manner
• Managed client files and ensured compliance with deadlines and regulatory standards
• Reviewed invoices and coordinated with service providers
• Maintained accurate documentation and supported quality control processes
• Demonstrated strong problem-solving and decision-making skills under pressure

Junior Credit Controller at Mauritius International Trust Company Limited (2020-08 – 2022-03)

• Provided customer support via phone and email, resolving billing and payment issues
• Built strong client relationships while negotiating repayment solutions
• Monitored accounts and ensured accurate financial reporting
• Managed multiple systems for tracking, reporting, and analysis

Support Officer at Mauritius International Trust Company Limited (2018-08 – 2020-08)

• Supported administrative and client service operations in a regulated environment
• Drafted professional correspondence to banks and regulatory authorities
• Maintained accurate records and conducted compliance checks
• Assisted with financial transactions and documentation processing

Diploma in Business Marketing – Centennial College (2023-12)