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Manager-Parts/Services
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About
A dedicated and experienced professional with a diverse background in social work, safety consulting, emergency medical response, and heavy equipment operations. Proven ability to manage high-pressure environments, resolve conflicts, and ensure safety and compliance. Strong leadership, investigative, and communication skills, focusing on maintaining a proactive and positive workplace culture. Committed to continuous personal and professional development.
Experience
Manager-Parts/Services at HRBMT Group Services (2023-06 – 2024-10)
- Organized job assignments to ensure timely completion and smooth workflow
- Sourced parts and provided solutions to shop tasks
- Managed employee payroll, training, and development needs
- Effectively managed operations in a stand-alone role with minimal supervision
Service Writer at Aggressive Truck Repair (2021-01 – 2023-06)
- Managed and scheduled customer repairs
- Sourced parts for heavy equipment and commercial fleets
- Liaised between customers and technicians, ensuring timely repair completions
- Operated on Mitchel Systems software for inventory and scheduling
Manager at Earth Land & Sea (2018-12 – 2023-06)
- Organized job assignments to meet deadlines and ensure smooth workflow
- Managed parts sourcing and inventory control
- Supervised employees, including payroll, training, and performance evaluations
- Provided solutions to shop tasks and maintained a safe working environment
- Delivered customer service and handled disputes
Band Social Worker (Remote) at Ditidaht First Nation (2017-10 – 2018-12)
- Assessed and addressed the needs of community residents
- Managed client cases, offering guidance and training for optimal outcomes
- Provided educational support and facilitated rehabilitation programs
Social Worker at Ditidaht First Nation (2015-11 – 2016-06)
- Supported families in crisis and coordinated services with community agencies
- Provided immediate care as a First Responder during medical emergencies
HSSE and Safety Advisor at Mid Island Safety and Consulting (2015-01 – 2015-11)
- Led safety initiatives and compliance during operations
- Conducted investigations, documented workplace incidents, and delivered safety training
Heavy Equipment Operator / Crew Bus Driver / Mine Rescue at Walter Energy – Western Coal Wolverine Mine (2012-08 – 2014-04)
- Operated various heavy machinery including haul trucks, scrapers, and loaders, and served on the BC Mine Rescue Team
- Transported crew members safely, adhering to safety protocols
Directional Driller / MWD Engineer at Weatherford Canada Partnership (2011-04 – 2012-09)
- Set up and maintained down-hole tools for directional drilling operations
Roughneck / Motor Hand at Nabors Drilling Canada (2008-09 – 2011-04)
- Assisted with down-hole tools and maintained rig systems
- Ensured safety systems were operational, including H2S and fire control
Emergency Medical Responder at BC Ambulance Service (2005-04 – 2009-02)
- Provided emergency medical care and drove ambulances under high-stress conditions
Case Manager / Work Crew Supervisor / CIRT Team / Emergency Medical Responder at Corrections Branch of British Columbia (1995-10 – 2007-11)
- Supervised inmates and led rehabilitation programs on cognitive skills, anger management, and cultural diversity
Education
Diploma in Social Work – North Island College (1997)
