Risper Nyabuti

Friendly, professional, and customer-focused hospitality professional with experience providing excellent guest service, handling customer inquiries, managing reservations, processing transactions, and supporting front-desk operations. Strong communicator who enjoys working directly with customers and helping them find suitable services and solutions. Experienced in fast-paced environments, maintaining professional relationships, resolving customer concerns, and coordinating with different departments.

Front Desk / Guest Relations Associate at VILLA ROSA KEMPINSKI NAIROBI (2023-05 – 2024-04)

• Welcomed guests and provided friendly, professional customer service.
• Responded to guest needs, questions, requests, and concerns.
• Assisted guests with hotel services, reservations, room requests, and special requirements.
• Provided information about available services and assisted customers in making suitable arrangements.
• Managed reservations, room assignments, and special requests using hotel systems.
• Maintained professional communication and built positive customer relationships.
• Handled cash and card transactions while maintaining accurate daily records.
• Followed up on customer requests and worked to ensure timely resolution.
• Coordinated with other departments to ensure customer needs were handled efficiently.

Reservations & Customer Service Assistant at SAROVA PANAFRIC HOTEL (2022-01 – 2023-04)

• Assisted customers with room reservations through phone, email, and online platforms.
• Communicated with prospective and in-house guests to understand their needs and provide appropriate information.
• Explained hotel facilities, services, and available options to customers.
• Responded professionally to customer questions and concerns.
• Followed up with customers regarding requests and reservations.
• Maintained accurate records of reservations, cancellations, and customer requests.
• Coordinated with front office, housekeeping, and other departments to support customer satisfaction.
• Assisted customers during busy periods while maintaining a calm and professional attitude.

Diploma in Business Technical Education Programme in Business Technical Education (2021 – 2023)

Kenya Certificate of Secondary Education (KCSE) (2015 – 2018)