Technical Advisor Mentor at IntouchCX (2023-02 – 2025-04)
- Mentored and supported, mentees by providing guidance, coaching, and ongoing feedback
- Trained and onboarded new team members, ensuring readiness for customer-facing responsibilities
- Equipped mentees with tools, resources, and best practices to improve performance and confidence
- Monitored mentee progress, including attendance and engagement, and maintained accurate records
- Provided structured feedback to team leads regarding advisor performance and behavior
- Supported mentees during live customer interactions to ensure quality service delivery
- Addressed questions and concerns during and after training sessions to reinforce learning
Technical Support Advisor at IntouchCX (2021-03 – 2023-02)
- Assisted customers with setup, configuration, and everyday device use
- Scheduled and coordinated in-store and mail-in repairs
- Maintained accurate records of customer interactions in internal systems
- Managed workload by following schedules and completing ongoing training
- Ensured confidentiality of customer data and compliance with privacy standards
- Provided customers with relevant resources and clear guidance
- Resolved billing inquiries and account-related concerns
Crew Member at Tim Hortons (2019-09 – 2020-12)
- Provided friendly and efficient customer service in a fast-paced front counter environment
- Took accurate customer orders and prepared food and beverage items according to company standards
- Operated cash register and processed payments, including cash, debit, and credit transactions
- Maintained cleanliness of the front counter, dining area, and kitchen to ensure a safe environment
- Followed food safety and hygiene guidelines while handling and preparing food items
- Restocked supplies and ensured product availability during shifts
- Performed closing duties, including deep cleaning of kitchen surfaces and equipment
- Worked collaboratively with team members to ensure smooth operations and timely service
Sales Associate at Chatr Mobile Retail Store (2018-02 – 2019-11)
- Delivered excellent customer service to ensure customer satisfaction and drive sales
- Assisted customers in selecting mobile devices, accessories, and service plans based on their needs
- Handled inbound phone calls and resolved customer inquiries and complaints efficiently
- Processed sales transactions and managed cash, debit, and credit payments accurately
- Explained product features, promotions, and service options to support informed purchasing decisions
- Maintained up-to-date knowledge of products, pricing, and company offerings
- Managed inventory, restocked merchandise, and ensured proper product displays
- Followed company policies and procedures while maintaining professionalism and store
