Dalbir Kaur

Dedicated and reliable professional with strong customer service and communication skills, seeking an opportunity to contribute to the success of your organization while continuing to grow professionally.

Technical Advisor Mentor at IntouchCX (2023-02 – 2025-04)

• Mentored and supported, mentees by providing guidance, coaching, and ongoing feedback
• Trained and onboarded new team members, ensuring readiness for customer-facing responsibilities
• Equipped mentees with tools, resources, and best practices to improve performance and confidence
• Monitored mentee progress, including attendance and engagement, and maintained accurate records
• Provided structured feedback to team leads regarding advisor performance and behavior
• Supported mentees during live customer interactions to ensure quality service delivery
• Addressed questions and concerns during and after training sessions to reinforce learning

Technical Support Advisor at IntouchCX (2021-03 – 2023-02)

• Assisted customers with setup, configuration, and everyday device use
• Scheduled and coordinated in-store and mail-in repairs
• Maintained accurate records of customer interactions in internal systems
• Managed workload by following schedules and completing ongoing training
• Ensured confidentiality of customer data and compliance with privacy standards
• Provided customers with relevant resources and clear guidance
• Resolved billing inquiries and account-related concerns

Crew Member at Tim Hortons (2019-09 – 2020-12)

• Provided friendly and efficient customer service in a fast-paced front counter environment
• Took accurate customer orders and prepared food and beverage items according to company standards
• Operated cash register and processed payments, including cash, debit, and credit transactions
• Maintained cleanliness of the front counter, dining area, and kitchen to ensure a safe environment
• Followed food safety and hygiene guidelines while handling and preparing food items
• Restocked supplies and ensured product availability during shifts
• Performed closing duties, including deep cleaning of kitchen surfaces and equipment
• Worked collaboratively with team members to ensure smooth operations and timely service

Sales Associate at Chatr Mobile Retail Store (2018-02 – 2019-11)

• Delivered excellent customer service to ensure customer satisfaction and drive sales
• Assisted customers in selecting mobile devices, accessories, and service plans based on their needs
• Handled inbound phone calls and resolved customer inquiries and complaints efficiently
• Processed sales transactions and managed cash, debit, and credit payments accurately
• Explained product features, promotions, and service options to support informed purchasing decisions
• Maintained up-to-date knowledge of products, pricing, and company offerings
• Managed inventory, restocked merchandise, and ensured proper product displays
• Followed company policies and procedures while maintaining professionalism and store

Diploma in Nutrition and Food Service Management – Centennial College (2019-12)

Diploma in Computer Application – New Career Computer Center, ISO Certified Institute (2017-07)

High School – BDS Modern Senior Secondary School (2016-05)