Darin Fengyep

IT functional analyst with approximately 3 years of experience in requirements analysis, application support, and user assistance. Experienced in writing user stories and acceptance criteria, functional testing, tracking issues, and supporting enterprise systems. Proficient in Windows, Microsoft 365, Active Directory, and ITSM, complemented by skills in SQL, PowerShell, and Azure.

IT Analyst - ICC CHEMINÉES

(2025-06)

Functional and operational support for applications, the SyteLine ERP, and IT environments, with data analysis and automation.

• Gather, analyze, and clarify user requirements related to applications, systems, and IT processes.
• Analyze, prioritize, and track incidents and requests through to resolution.
• Write SQL queries to validate data, investigate anomalies, and support diagnosis.
• Support the SyteLine ERP and coordinate escalations with the relevant stakeholders.
• Perform functional testing after changes and contribute to identifying recurring incidents.
• Automate certain tasks, produce operational reports, and maintain technical documentation and procedures.

IT Technician & Application Support - METRO

(2023-01 - 2025-06)

IT and application support in an ITSM environment, with incident management, Microsoft 365 / Active Directory, and continuous service improvement.

• Analyze, qualify, and prioritize incidents and user requests in an ITSM environment.
• Track requests according to their impact, urgency, and established service levels.
• Diagnose application and system incidents and coordinate escalations to specialist teams.
• Provide support for Microsoft 365, Active Directory, and Windows environments.
• Identify recurring incidents and contribute to corrective actions and process improvement.
• Document solutions and maintain the knowledge base to facilitate request resolution.

BACHELOR'S DEGREE - COMPUTER SCIENCE - Université du Québec en Outaouais (UQO) (2025)

BTS - COMPUTER NETWORKS & SECURITY - IUG, Cameroun (2022)