Deepa Natarajan

Results-driven Technical Project Manager with 10+ years of experience delivering complex, multi-disciplinary technology and SaaS projects from inception through deployment. Combines an MBA in Project Management with a Master of Computer Applications (MCA), bringing both strategic leadership and deep technical fluency to every engagement. Proven track record of managing cross-functional remote and distributed teams, driving end-to-end SDLC delivery, and translating complex business requirements into scalable technology solutions.

Passionate about building high-performing teams, fostering inclusive collaboration, and delivering measurable business value in fast-paced, remote-first environments.

Technical Project Manager & IT Lead - Wild Tusker - Vancouver, BC (Remote-capable)

(2026-01)

SaaS Systems, Infrastructure & Technology Project Delivery

• Lead planning, execution, and delivery of concurrent technology initiatives including ERP implementation (Etendo/Openbravo), VoIP/3CX rollout, e-commerce platform (WordPress/WooCommerce), and security hardening — managing scope, timelines, budgets, and stakeholder expectations across all workstreams.
• Design and maintain detailed project plans, milestone trackers, and risk registers — ensuring real-time visibility into delivery progress and proactively resolving blockers before they impact timelines or quality.
• Oversee full SDLC for all technology implementations — from requirements gathering and architecture scoping through development coordination, testing, deployment, and post-go-live support.
• Manage and maintain business-critical SaaS and enterprise systems — ensuring uptime, performance, security, and alignment with operational needs across Linux and Windows environments.
• Design and secure IT infrastructure including servers, networks, switches, WAN, and wireless — proactively identifying vulnerabilities and implementing improvements to keep systems resilient and compliant.
• Coordinate external vendors and technology partners — managing deliverables, holding partners accountable to defined timelines and quality standards, and ensuring smooth third-party integrations.
• Supervise and mentor cross-functional staff across IT, operations, and retail teams — providing coaching, onboarding, and ongoing technical guidance to build capability and maintain high performance standards.
• Produce clear executive-level status reports and project updates — communicating delivery milestones, risks, and decisions to leadership and stakeholders in accessible, data-driven language.

Technical Project Manager & Business Analyst - Cognizant Technology Solutions - Chennai, India (Global Delivery)

(2010-11 - 2023-08)

Enterprise Technology, SaaS Delivery & Agile Project Management

• Led end-to-end delivery of 5+ concurrent enterprise technology and SaaS projects — managing scope, schedules, risks, resource plans, and stakeholder expectations using Agile, Waterfall, and hybrid methodologies across globally distributed teams.
• Facilitated Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives — maintaining team cadence, accountability, and continuous delivery momentum throughout each sprint cycle.
• Created and maintained detailed project plans using Gantt charts, critical path analysis, and dependency mapping — improving delivery predictability and giving leadership clear visibility into portfolio progress and upcoming milestones.
• Improved end-to-end delivery efficiency by 60% through process redesign, standardized coordination practices, and workflow optimization across development, QA, and operations teams.
• Gathered and documented business and technical requirements through stakeholder interviews, workshops, and process mapping — translating complex business needs into structured solution specifications and delivery roadmaps.
• Assessed technical and operational feasibility of proposed SaaS solutions and system integrations — evaluating build vs. buy options, vendor capabilities, and delivery approaches to support informed decision-making.
• Managed scope and change requests with discipline — evaluating business impact, assessing delivery capacity, and ensuring all changes were properly documented, approved, and communicated before implementation.
• Coordinated and led globally distributed, cross-functional delivery teams spanning engineers, QA analysts, business analysts, offshore developers, and client stakeholders — ensuring alignment, clear communication, and shared accountability across time zones.
• Mentored junior team members across global delivery groups — building technical and project management capability, fostering a growth mindset, and creating an inclusive, collaborative team culture.
• Produced data-driven delivery status reports and executive presentations — providing transparent, timely updates to senior leadership and client stakeholders on KPIs, delivery milestones, risks, and decisions.

MBA - Project Management - University Canada West (2023-09 - 2025-06)

Master of Computer Applications - Computer Science & Information Technology (2007-08 - 2010-06)