Customer Service Representative
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Dynamic and results-driven professional with hands-on experience in retail sales, customer service, and technical support. Adept at engaging with clients, identifying their needs, and delivering tailored wireless and technology-based solutions. Proven track record in driving sales, resolving issues efficiently, and enhancing the customer experience. Tech-savvy with strong communication skills and a deep understanding of inventory, CRM systems, and product promotion. Excels in fast-paced team environments with a commitment to operational excellence and continuous improvement
At Ikea in North York, ON (September 2023 – Present), I excelled as a Customer Support Representative, providing exemplary customer service by addressing inquiries, resolving issues, and offering product information in a timely and efficient manner. My problem-solving skills were instrumental in ensuring a positive customer experience. Additionally, I collaborated with various departments, including logistics and warehouse teams, to streamline processes and enhance overall customer support efficiency.
At IBM (June 2022 – April 2023), I served as a Technical Support Specialist, identifying and resolving technical problems with hardware, software, and networks. I performed routine maintenance tasks such as software updates, system backups, and hardware diagnostics to ensure systems were running smoothly. My role involved working closely with other IT professionals, such as network engineers and developers, to ensure seamless integration of IT systems.
Currently pursuing a Post-Graduate Certification in Full Stack Software Development at Lambton College, Ontario, Canada (May 2023 – Present).
Completed a Bachelor of Technology in Electronics and Communication at Guru Nanak Dev University, Punjab, India (July 2018 – June 2022).
