Deepti Mahato

IT professional with 6 years of experience in IT operations, technical support, infrastructure support, and identity and access management.

Experience in Azure IaaS, compute, networking, storage, backup and recovery, IAM, monitoring, and Azure DevOps CI/CD. Hands-on experience with Terraform, PowerShell, Azure DevOps pipelines, VM image management, Azure networking, and infrastructure automation. Strong troubleshooting and problem-solving skills with experience supporting users, resolving access and connectivity issues, documenting resolutions, and collaborating with technical teams.

Cloud Operations Analyst at Accenture (2021-09 – 2023-06)

• Supported Azure infrastructure operations for multiple client application by managing 5–10 prod and non-prod VMs per application, ensuring secure and reliable cloud operations
• Implemented CPU, memory, and disk utilization alerts (80% threshold) for Azure VMs enabling application teams to proactively manage resource usage and avoid unnecessary cloud costs
• Configured and managed Azure Backup for prod and non-prod workloads, ensuring reliable data protection and enabling timely recovery during operational incidents
• Led infrastructure automation by building and optimizing CI/CD pipelines in Azure DevOps. Automated golden image upgrades for VMs and DevOps agents, enhancing security, minimizing downtime, and accelerating delivery cycles
• Configured and managed Azure networking, including NSGs, Azure Bastion and Azure Load Balancer, while troubleshooting connectivity issues for client applications
• Managed Azure IAM, RBAC, and resource permissions by conducting access reviews and resolving permission issues to ensure secure access to cloud resources
• Documented cloud processes, infrastructure changes, and troubleshooting procedures, and conducted biweekly knowledge-sharing sessions for internal teams and client application owners

Technology Analyst (Security IAM) at Infosys Limited (2016-12 – 2021-09)

• Provided user access management support by efficiently granting, modifying, and revoking access using OKTA, Active Directory, and the Account Request System
• Implemented and managed security measures such as firewalls, identity and access management (IAM), and encryption to safeguard cloud infrastructure, reducing security incidents
• Managed and resolved ServiceNow support tickets by troubleshooting L1/L2 technical issues, improving resolution times by 20% and sustaining high system uptime for critical operations
• Configured and maintained SSO integrations and MFA policies using Okta, troubleshooting authentication and login issues to ensure secure and reliable access to enterprise applications
• Managed user identity lifecycle by creating accounts, provisioning/deprovisioning access, maintaining security groups, and supporting onboarding/offboarding in alignment with organizational security policies

Junior IT Analyst Certificate Program in IT Support and Project Management – NPower Canada (2026-06 – 2026-09)

BTech in Electronics and Communication Engineering – BPUT University (2012-07 – 2016-07)