Dhruvil Patel
Customer Service Representative
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About
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Experience
Worked as a Customer Service Representative in Umisons Industries, Ahmedabad, India
(From: April/22 to Feb/23)
Key Responsibilities
> Responding promptly to customer inquiries
> Communicating with customers through various channels
> Resolve customer complaints via phone, email or social media
> Planning and Organizing
> maintaining customer database
> Upsell products and services to customers when appropriate
> Continuously improve knowledge of products and services
Education
Education
> Business Administration in Accounting - May 2023 to Present in Humber College - North Campus, Toronto, ON
> High School Certificate in Commerce Field - March 2022 Got: 1st Class (72%) In Shree Narayana English School, Ahmedabad
