Divya Nair

Detail-oriented and patient-focused Healthcare Administrative Assistant with experience in medical office administration, medical transcription, and front-desk operations. Skilled in patient scheduling, EMR data management, billing and insurance processing, and maintaining accurate medical records. Known for strong organizational skills, professional communication, and ability to ensure smooth clinic operations while providing compassionate patient service.

Front Desk Executive / Admin - Innovations Health Clinic - Calgary, AB

(2024-11)

• Greet and assist patients, ensuring a welcoming and professional environment.
• Schedule and manage patient appointments, prioritizing urgent cases.
• Maintain patient records and documents using Med Access EMR.
• Process billing, payments, and insurance claims with accuracy.
• Respond to calls and emails, providing timely patient support.
• Ensure smooth daily workflow at the reception desk.

Front Desk Executive / Admin - Max Physiotherapy - Calgary, AB

(2023-11 - 2024-11)

• Coordinated patient scheduling and managed provider calendars.
• Maintained and updated confidential medical records.
• Processed billing and completed insurance claim forms.
• Supported seamless communication between patients and healthcare providers.
• Ensured compliance with clinic policies and maintained office organization.

Medical Transcriptionist - Noida MRI & Diagnostic Centre - Noida, India

(2018-06 - 2023-03)

• Transcribed physician dictations into accurate patient histories, reports, and summaries.
• Identified and corrected errors to ensure accuracy and compliance with medical standards.
• Ensured timely submission of transcribed reports for physician approval.
• Maintained strict confidentiality of patient information.

Customer Service Representative - Noida MRI & Diagnostic Centre - Noida, India

(2015-08 - 2018-06)

• Provided frontline patient and customer support by handling inquiries via phone and email.
• Processed billing and daily reports while maintaining confidentiality.
• Assisted patients with forms, concerns, and service transactions.
• Collected patient feedback and implemented service improvements.

Master of Commerce - Commerce - Indira Gandhi National Open University (2016 - 2018)

Bachelor of Commerce - Commerce - Delhi University (2012 - 2015)

French Language A1 & A2 - French Language - Alliance Française (2019 - 2021)