Domitin Sebastien

3+ years of administrative experience in diverse office settings and departments. Strong work ethic, reliable, accountable, and committed to maintaining a high level of integrity and excellence. Bilingual in English and French. Flexible with the ability to work both independently and as part of a team, with availability for weekends and evenings. Experienced in building relationships within governmental organizations, both internally and externally.

Strike Resource Scheduler - AUPE - Edmonton, AB

(2025-01)

• Intake Data entry concerning absences and availability of AHS employees during strike period
• Communication with Strike Captains and Schedulers to ensure shifts coverage with relief pool

Judicial Clerk/Exhibit Clerk - Government of Alberta - Edmonton, AB

(2022-01 - 2024-12)

• Ensured the safekeeping, classification, and proper storage of exhibits entered in court
• Processed returns of exhibits in coordination with Special Law Enforcement unit representatives
• Liaised with prosecutors and external stakeholders to arrange for exhibit returns and pickups
• Processed 10-20 Judges orders monthly for exhibit disposal, and search requests according to Edmonton Law Court policies
• Participated in meetings with OH&S as a committee member, contributing to the development and implementation of policies focused on safety procedures, as well as promoting mental and physical wellness

Bilingual Customer Service Representative - Kelly Services - Edmonton, AB

(2022-01 - 2022-12)

• Provided daily support to 30-40 US and Canada Apple customers in both French and English
• Assisted customers with various issues such as factory reset procedures on different wireless devices, password recovery, and safety breaches
• Scheduled appointments for customers at the Apple Store
• Addressed Apple TV billing concerns, and handled inquiries related to product returns
• Provided sales support, helping customers with product-related questions and purchasing decisions

Bilingual Human Resource Contact Agent - IBM Canada - Saint John, NB

(2017-01 - 2018-12)

• Greeted 20-30 Air Canada employees daily, both active and retired, in English and French
• Assisted employees with non-sensitive documents and information using Peoplesoft
• Redirected inbound calls to the appropriate departments for Health or Pension inquiries (Claim Secure or Aeon Hewitt)
• Escalated issues to next tier for assessment and resolution, while tracking progress on Zendesk

Sales Representative - SNGR Group - Saint Pierre, Reunion

(2015-01 - 2016-12)

• Welcomed an average of 100 clients in person daily
• Answered their inquiries in person using sales techniques
• Active listening of client needs and recommended proper product accordingly
• Proceeded with transactions and handled cash

Grade 12 Graduate - Literature and Reinforced English - Lycée Leconte de Lisle (1999-12)