Stessie Arakaza
Bilingual Administrative & Customer Support Professional
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About
Bilingual English–French customer support professional with 3+ years of experience assisting customers, maintaining accurate records, coordinating follow-ups, and handling sensitive information in fast-paced service environments. Known for empathy, discretion, clear communication, and consistent adherence to procedures. Comfortable learning new digital platforms and collaborating remotely; prepared to support scheduling, documentation, data tracking, and timely escalation in virtual care operations.
Experience
Sales Associate (Part-Time) at Bentley (2026-06 – Present)
- Assist customers in English and French, clarify needs, answer questions, and resolve concerns with professionalism and empathy.
- Process transactions and maintain accurate customer, sales, inventory, and product records while following company procedures.
- Coordinate with team members on follow-ups, store updates, and priority issues to support smooth daily operations.
Sales Representative (Part-Time) at Neo Financial (2026-01 – 2026-05)
- Explained financial products clearly, verified application details, and guided customers through secure digital processes.
- Handled personal information discreetly, documented interactions accurately, and escalated questions outside assigned authority.
- Managed competing customer requests independently while meeting service, accuracy, and compliance expectations.
Customer Service Representative (Full-Time) at Concentrix (2023-01 – 2025-12)
- Delivered bilingual telephone and online support, responded to customer inquiries, and coordinated timely solutions across departments.
- Updated customer and transaction information, tracked outstanding requests, and followed up to ensure issues were resolved.
- Protected confidential customer data and applied established policies consistently in a high-volume environment.
Sales & Customer Service Associate (Full-Time) at Sephora (2022-02 – 2023-04)
- Supported customers with attentive, inclusive service and communicated detailed information in clear, easy-to-understand language.
- Maintained organized records, managed appointments and service flow, and worked collaboratively to meet daily priorities.
Education
High School Diploma – Gitega International Academy
