Kaidance Dusseault

Bilingual administrative and customer service professional with strong experience in municipal services and healthcare administration. Skilled in managing confidential records, processing financial transactions, and building positive relationships with clients and stakeholders. Known for maintaining a high level of professionalism, accuracy, and efficiency in fast-paced front-line environments.

Customer Service Representative at City of Timmins (2025-11 – Present)

• Provide front-line customer service in person, by telephone, and electronically
• Respond to inquiries regarding property taxes, water and sewer accounts, by-law matters, permits, and municipal services
• Process payments and maintain accurate financial and customer records
• Coordinate with multiple municipal departments to resolve service requests and inquiries
• Manage high volumes of customer interactions while maintaining professionalism and accuracy
• Perform data entry, records management, and general administrative support duties

Laboratory Secretary at Timmins and District Hospital (2024-11 – 2025-06)

Provided administrative support in a fast-paced healthcare environment. Managed confidential patient records, communications, scheduling, and document preparation. Supported clinical staff and external stakeholders while maintaining strict confidentiality standards.

Cashier at Urban Planet (2020-06 – 2024-11)

• Delivered excellent customer service and processed transactions accurately and efficiently
• Handled cash register operations with strong attention to accuracy in cash handling
• Supported team members with restocking and merchandising
• Maintained store presentation by organizing and replenishing displays

Customer Service / Sales Floor Associate at Walmart Canada (2019-11 – 2020-05)

• Assisted customers with inquiries and resolved issues to enhance shopping experience
• Stocked shelves and organized merchandise for optimal presentation
• Prepared customer orders through accurate selection and packaging
• Operated cash register and processed multiple forms of payment including cash, debit, credit, and gift cards

Office Administration Certificate in Office Administration – Algonquin College (2025-05)

Diploma in Police Foundations – Northern College of Applied Arts and Technology (2024-06)

High School Diploma – École Secondaire Catholique Thériault (2022-06)