Brandy Makonga

Bilingual customer service and administrative professional with experience in high-volume retail, front desk reception, and administrative support. Strong communication and organizational skills, seeking full-time opportunities in office administration, e-commerce, or customer service.

TEAM MEMBER - Tim Hortons

(2023-08)

• Provide professional and friendly customer service in a fast-paced, high-volume environment while managing multiple priorities.
• Collaborate with team members to maintain efficient daily operations during busy periods.
• Maintain a clean, organized, and professional service environment while following workplace procedures.

ADMINISTRATIVE ASSISTANT - Shalom Village

(2019 - 2020)

• Welcomed residents, visitors, and guests while serving as a professional first point of contact.
• Answered and directed incoming phone calls while providing professional communication and administrative support.
• Used computer systems and office software to complete administrative tasks and maintain information.

SALES ASSOCIATE - La vie en rose

(2021 - 2022)

• Demonstrated strong attention to detail, professionalism, time management, and problem-solving skills.
• Supported sales through customer engagement, targeted lead generation, and effective sales strategies.
• Processed transactions accurately and handled cash and point-of-sale (POS) systems.
• Maintained organized displays and restocked merchandise to support an appealing shopping environment.

Police Foundations - Police Foundations - Algonquin College (2022-05 - 2024-06)

Secondary School Diploma - Georges-P. Vanier Secondary School (2013 - 2016)