Dona Alzaeim

Community services, healthcare administration, and operations professional with more than 15 years of leadership, client service, workforce coordination, and administrative experience. Currently a Customer Service & Client Care Coordinator at ParaMed Home Health Care and a Master of Education candidate in Educational Leadership. Brings a Community Service Worker Diploma, strong experience coordinating services and multidisciplinary stakeholders, accurate records and documentation, staff supervision and training, problem-solving, and culturally responsive communication.

Fluent in Arabic, English, and French.

Customer Service & Client Care Coordinator - ParaMed Home Health Care - Toronto, ON

(2023-01)

Coordinate daily healthcare operations, workforce scheduling, and administrative activities across multiple service areas while supporting continuity of care.

• Manage high-volume communication with clients, caregivers, physicians, referral sources, and interdisciplinary teams using professional and client-centred communication.
• Maintain accurate confidential electronic records in AlayaCare, ensuring documentation quality, privacy, and PHIPA compliance.
• Resolve complex scheduling and service-delivery concerns through prioritization, collaboration, and effective problem-solving.
• Support efficient service delivery by coordinating urgent requests, maintaining organized records, and communicating with internal and external stakeholders.

Medical Office Administration Clinical Placement - Women's College Hospital - Toronto, ON

Completed a clinical administrative placement following the Medical Office Administration Diploma at Medix College, gaining hands-on experience in a hospital environment and patient-centred administrative support.

Supervisor - Tim Hortons - Montreal, QC

(2019-01 - 2021-12)

• Supervised daily operations, staff scheduling, onboarding, training, and customer service.
• Supported staff performance, service quality, and a welcoming environment in a fast-paced setting.

Customer Service Supervisor - Alfa Telecommunications - Lebanon

(2013-01 - 2018-12)

Led customer service operations, handled escalations, monitored service quality, and supported team performance.

Operations Manager - MTN Syria - Syria

(2006-01 - 2012-12)

Managed operational workflows, reporting, documentation, and team performance while supporting continuous process improvement.

Master of Education - Educational Leadership - Yorkville University (2027-08)

Diploma - Community Service Worker - Medix College

Diploma - Medical Office Administration - Medix College