Sam A

Versatile and detail oriented professional with extensive experience in scheduling, client coordination, and program support. Proven ability to streamline workflows, optimize digital tools, and strengthen communication across teams. Skilled in working with diverse populations within health and community settings, bringing adaptability, problem-solving, and a client first approach to every role.

Recognized for being resourceful, efficient, and results-driven, with a strong track record of supporting both administrative operations and client facing services in fast-paced environments.

Social Media Manager - Ace High Barbershop - Vancouver, BC

(2023-01 - 2024-12)

• Managed and created content for social media platforms to increase brand awareness and attract new clients.
• Developed marketing campaigns, promotions, and posts tailored to the barber shop's target audience.
• Engaged with followers, responded to messages and reviews, and maintained a positive online presence.
• Analyzed social media performance metrics to improve engagement and reach.
• Collaborated with staff to showcase services, events, and special promotions effectively.

Scheduling Coordinator - Canadian Health Labs (CHL) - Remote

(2022-01 - 2024-12)

• Managed scheduling for healthcare staff, ensuring timely coverage across multiple shifts and locations.
• Coordinated appointments, assignments, and communications using Google Docs to track and share schedules.
• Maintained accurate records of staff availability, shift changes, and assignment details.
• Communicated with staff and management to resolve scheduling conflicts and ensure smooth operations.
• Supported onboarding and training for new hires on scheduling procedures.
• Assisted in improving scheduling processes for greater team efficiency.

CSR - Customer Service Representative - MIYANA RENOVATIONS - Ottawa, ON

(2018-06 - 2022-12)

• Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinated between clients and internal teams to schedule appointments, manage project updates, and follow up on service requests.
• Maintained accurate records of customer interactions, orders, and feedback to improve service quality.
• Provided support in preparing quotes, invoices, and other client documentation.
• Developed strong interpersonal and communication skills while fostering positive client relationships.

Front Desk Receptionist - Myers Ottawa Nissan - Ottawa, ON

(2016-08 - 2018-12)

• Assisted customers with vehicle inquiries, test drives, and purchase processes, ensuring a positive experience.
• Managed client documentation, financing options, and follow-ups to support sales and customer satisfaction.
• Coordinated with service and parts departments to address customer needs efficiently.
• Maintained accurate records of sales, service appointments, and customer interactions.
• Developed strong interpersonal, communication, and problem-solving skills while representing the dealership professionally.

ECE ASSISTANT - Tiny Hoppers - Ottawa, ON

(2013-07 - 2016-12)

• Assisted with planning and supervising before and after school programs, ensuring a safe and engaging environment for children.
• Developed and implemented activities, games, and educational exercises to keep children engaged and encourage learning.
• Monitored children's behavior and needs, providing support and guidance as necessary.
• Communicated with parents and staff to provide updates and ensure a positive experience for all participants.
• Strengthened organizational, creative, and interpersonal skills while supporting children's development.

High School Diploma - St Patrick's highschool Ottawa, ON

DEC - Community Support worker & Addictions - ABM COLLEGE