Eduardo Salinas

IT Support Technician with more than 3 years of experience providing top-notch technical assistance with Windows and iOS systems, network problems, cyber security, troubleshooting systems and configurations, managing ticketing systems and devices and apps configurations.

• Provided first-line technical support to end-users, both remotely and on-site, resolving hardware and software issues promptly and effectively by using JIRA ticketing systems and Teams.
• Installed, configured, and maintained operating systems, software applications, and hardware components for optimal performance.
• Setup and configurated printers, phones and LAN networks. 
• Collaborated with cross-functional teams to implement IT projects, upgrades, and information backups.
• Managed content collaboration by using Microsoft share point, assuring data and file sharing. 
• Conducted training sessions for staff members on how to use and prevent technical issues.
• Managed and maintained an inventory of IT equipment and supplies, ensuring availability for immediate support needs.
• Implementation of security software against threats and virus.
• Conducted regular vulnerability assessments and penetration tests to identify and remediate security weaknesses.

IBM IT Support Certification

Cybersecurity Certification