Elizabeth Kuczepa
Office Manager
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About
Results-driven office management professional with over three years of experience coordinating operations, improving workflows, supporting teams, and delivering strong customer service. Demonstrated success in improving office efficiency, controlling administrative expenses, overseeing payroll and employee records, and strengthening onboarding processes. Brings practical leadership, sound judgment, and organized, solutions-focused support to busy workplaces.
Experience
Office Manager at DIG-IT Inc. (2022-09 – 2026-04)
- Directed daily office operations, scheduling, correspondence, and workflow coordination, improving operational efficiency by 20%.
- Managed budgets, tracked expenses, and processed invoices, reducing administrative expenses by 10% and improving financial reporting accuracy by 15%.
- Supervised and trained administrative staff, delegated tasks, and monitored performance, increasing team productivity by 25% and task completion rates by 20%.
- Streamlined onboarding and training processes, reducing onboarding time by 25% and helping new hires become productive sooner.
- Administered payroll and maintained accurate employee records in accordance with company policies.
- Coordinated vendors, suppliers, and contractors; addressed employee concerns and supported a positive workplace culture.
- Supported leadership through meeting coordination, agenda preparation, minutes, and administrative planning.
Door Knocker at Direct Bore (2021-03 – 2022-09)
- Represented the company in direct customer interactions, building relationships through clear, professional communication.
- Followed company and safety procedures in changing field conditions and challenging customer situations.
- Worked under tight deadlines and sales targets, improving productivity by 20%; contributed to a 15% improvement in customer satisfaction.
Full-Time Merchandising Associate at Walmart (2018-06 – 2021-03)
- Implemented floor plans and modular layouts according to company standards, improving setup accuracy by 25%.
- Verified product placement, pricing, aisle locations, and inventory scans, reducing errors by 15%.
- Assisted customers and coordinated merchandise transitions, improving shelf availability by 15%.
Education
Diploma – Stratford Career Institute (2004 – 2004)
High School Diploma – Durham Continuing Education, Port Perry (2000 – 2000)
