Ellie Powell

I am a highly motivated individual who always strives for the best outcome. I am always looking to improve and better myself, a people person, very friendly and punctual with a caring personality. I have a passion for keeping fit, the outdoors, travel and comedy – Dad jokes!!.

Leisure assistant - Village hotel cardiff - Cardiff

(2025-03)

• Supervision of the public on a very busy poolside
• Dealing with emergencies and first aid incidents
• Customer enquiries
• Maintaining cleanliness throughout the pool, gym and changing rooms
• Keeping up to date with staff trainings

Lifeguard - Fairwater leisure centre - Fairwater

(2025-03)

• Setting up and putting down of equipment
• Customer service
• Supervising the general public in the swimming pool
• Helping out on reception
• Membership enquiries
• Attending first aid calls
• Regular staff training to keep up to date with new protocols
• Cleaning

Centre Assistant/Supervisor - Heath Sports and Social Club - Heath

(2021-01 - 2025-01)

• Lifeguarding the pool
• Regular water sample tests
• Setting up and taking down equipment for sporting activities
• Exam set up
• Equipment checks
• Health and safety checks
• Ensuring cleanliness is of a high standard
• Reception cover
• Customer enquiries both over the phone and face to face
• Making bookings
• Taking payments and cancellations
• Staff rotas
• Cleaning rotas
• Ordering cleaning supplies
• Assisting with the pool plant operation

Dental Receptionist - Restore Dental Practice

(2020-09 - 2020-11)

• General admin tasks
• Dealing with customer enquiries and complaints both face to face and over the telephone
• Bookings
• Cash handling
• Using a computerised system
• Knowing how to prioritise an emergency
• Understanding oral procedures

Receptionist/Front of House - Cardiff International Pool - Cardiff

(2017-11 - 2020-09)

My journey at Cardiff International Pool started in November 2017 as an Apprentice, I undertook a Level 2 Front of House NVQ. It was quite challenging because I was shy and the size of the centre and the amount of people who came through the door was overwhelming. I met with an Assessor every month who set me work.

I had to use my time management skills to make sure the deadlines were met for modules set. I did this for a year and then I was offered a permanent Full-Time position. My duties were to ensure the customers were greeted with a warm friendly and professional service with a smile, delivering a high level of customer service at all times.

• Assisting customers with their booking requirements and payments using online booking systems
• Dealing with telephone enquiries
• Cash handling and the use of a PDQ
• Attending regular staff meetings to keep up to date with the newest protocols regarding activities and health and safety procedures
• Thinking on my feet
• Working as part of a team

Apprentice Centre Assistant - Penarth Leisure Centre - Penarth

(2016-09 - 2017-11)

• Setting up and putting down of equipment
• Customer service
• Supervising the general public in the swimming pool
• Attending first aid calls
• Regular staff training to keep up to date with new protocols
• Vending calls
• Cleaning

Apprenticeship - Level 2 Diploma in Customer Service - Lifetime Training

Apprenticeship - NVQ Level 2 in Leisure Operations - Babcock Training

BTEC - Sport Level 3 - Cardiff and Vale College (2015-09 - 2016-06)

BTEC - Hair and Beauty - Whitchurch High School

BTEC - Science - Whitchurch High School

GCSE - PE - Whitchurch High School

GCSE - Maths - Whitchurch High School

GCSE - English - Whitchurch High School

Welsh Baccalaureate - Welsh Baccalaureate - Whitchurch High School

GCSE - Business Studies - Whitchurch High School