Independent Project & Operations Consultant - Independent - Remote, Canada
(2025-01)
- Provide project-based administrative, research, and operational support tailored to organizational and project needs.
- Develop practical templates, tracking tools, documentation, reporting resources, and administrative systems that improve consistency and workflow.
- Conduct research and synthesize complex information into clear, accessible materials to support planning and decision-making.
- Support project coordination, communications, documentation, and follow-through across short-term assignments.
Project Development Officer - Riverside School Board – ACCESS Adult & Vocational Education - Quebec
(2022-01 - 2025-12)
- Coordinated education, workforce-development, and community initiatives involving administrators, educators, students, Indigenous partners, community organizations, and external stakeholders.
- Managed projects from planning through implementation, coordinating meetings, timelines, communications, documentation, stakeholder follow-up, reporting, and evaluation.
- Worked in allyship with Indigenous partners to develop and implement education initiatives grounded in identified needs, respectful engagement, and culturally responsive practice.
- Contributed to the integration of Indigenous health perspectives into curriculum and professional learning within vocational Health Department programs, strengthening cultural awareness in the preparation of future healthcare workers.
- Supported Indigenous adult learners encountering barriers to entering, navigating, or continuing vocational education, working collaboratively to strengthen transitions and pathways into health-training programs, including Licensed Practical Nursing (LPN) and PAB.
- Developed outreach and access initiatives connecting Indigenous youth and prospective learners with vocational education and skilled-trades opportunities, including Heavy Vehicle Mechanics.
- Coordinated the board-wide implementation of Land Acknowledgement plaques across Riverside schools and centres, accompanied by professional learning and educational resources to deepen understanding and reflection.
- Supported Orange Shirt Day, Indigenous student support, staff professional learning, workshops, and related Indigenous education initiatives.
- Served for three consecutive years on the Equity, Diversity & Inclusion and Anti-Bullying/Anti-Violence Committees, contributing to sensitive discussions and organizational initiatives requiring discretion and sound judgment.
- Developed a literacy initiative for immigrant women, prepared the successful grant application, secured funding, and coordinated program implementation, delivery, and accountability reporting.
- Planned and facilitated workshops and learning activities supporting digital literacy, workforce readiness, community development, and learner engagement.
- Maintained confidential program and stakeholder records, tracking systems, documentation, and reports; collected participation data and feedback to support evaluation and continuous improvement.
- Built relationships across departments and with external partners, helping translate ideas and identified needs into practical programs and supports.
Financial & Operational Analyst - Apical Services - Montreal, Quebec
(2012-01 - 2018-12)
- Managed and analyzed sensitive financial and operational information within high-volume workflows requiring accuracy, confidentiality, and sound judgment.
- Developed tracking tools, reporting processes, and operational documentation that improved consistency and visibility across activities.
- Prepared weekly and monthly financial and operational reports, translating detailed information into clear summaries for management decision-making.
- Reviewed data and workflows to identify discrepancies, trends, and opportunities for improved efficiency.
- Collaborated across teams to investigate and resolve discrepancies, maintain accurate records, and ensure operational processes were completed on time.
- Maintained confidential financial and operational records with strong attention to data integrity and documentation.
- Supported process improvements through structured tools, reporting, and administrative controls.
Product & Personnel Trainer - Atelka Inc. – Rogers Communications - Montreal, Quebec
(2007-01 - 2012-12)
- Coordinated and delivered employee onboarding, orientation, and instructor-led training in a fast-paced telecommunications environment.
- Supported new employees in understanding organizational expectations, systems, procedures, products, customer-service standards, and performance requirements.
- Managed the full training cycle, including scheduling, learning materials, attendance, assessments, documentation, and post-training follow-up.
- Collaborated with recruitment, operations, and management teams to support new-hire readiness and smooth transitions from recruitment through training and into operational teams.
- Developed and adapted training materials, workshops, and learning activities to respond to operational requirements and different adult-learning needs.
- Coached employees in communication, active listening, conflict resolution, escalation management, customer experience, and professional workplace expectations.
- Supported employees experiencing learning or performance challenges by identifying gaps, providing constructive feedback, and developing practical strategies for improvement.
- Maintained accurate and confidential training, performance, and compliance documentation using Salesforce CRM and internal systems.
- Facilitated refresher and professional-development training to reinforce performance, quality, and service standards.
- Worked closely with managers and cross-functional teams to identify learning needs and support ongoing employee development.
Public Relations Coordinator - World Bank / IMF Programs - Southern Africa
(1999-01 - 2003-12)
- Supported public information, stakeholder engagement, and outreach initiatives involving government, institutional, community, and organizational stakeholders.
- Coordinated communications and stakeholder activities across diverse cultural and professional environments, requiring diplomacy, discretion, and sensitivity to differing perspectives.
- Translated complex economic, policy, and program information into clear, audience-appropriate communications, presentations, correspondence, and public-facing materials.
- Supported meetings, briefings, presentations, and stakeholder engagements from planning through follow-up.
- Built and maintained professional relationships across government, community, and institutional environments.
Focus Group Contributor - Canadian Council for Refugees
Contributed community-centred perspectives to discussions related to newcomer and refugee experiences, inclusion, integration, and access to support.
Community Support Volunteer - Afghan Women Center of Montréal
Supported community programming and practical initiatives serving newcomer and immigrant women and families.
Workshop Facilitator | Youth Digital Literacy & Career Awareness
Developed and facilitated learning activities supporting youth digital literacy, career awareness, workforce readiness, and confidence.
